Service Delivery Manager (ONSITE)

We are Cognizant Artificial Intelligence

Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.

With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

This is a ONSITE position open to any qualified applicant in the United States

Job Title: Service Delivery Manager (ONSITE)

Work Location: Parsippany, New Jersey

Job Summary

We are seeking a highly expert Service Delivery Mgr with 12 to 15 years of expertise in PL/SQL Data Warehousing Concepts ETL SQL Data Integration Informatica PowerCenter Unix Shell Scripting and Cognos. The ideal candidate will have a solid background in the Support Data Services and will play a crucial role in designing and implementing process for Support Platform.

Responsibilities

• Lead the design and implementation of data warehousing Support platform to support business intelligence and analytics needs.
• Collaborate with multi-functional teams to understand current support stack.
• Ensure all support processes and tracks are integrated in Service now for tracking.
• Ensure Batch is actively monitored ensuring that Data/Reporting is available by the SLAs currently in place.
• Ability to report metrics out of tickets for Customer and Leadership reporting
• Setup Proactive communication protocols to business around system stability/inquiries/outages/etc
• Suggest and track implementation of Process improvements/automations.
• upscaling of team member skills and replacing low performers along with regularly scheduled team member evaluations to determine who is performing well and who isnt.
• Bring forth innovation ideas/new tools/processes/etc for Data Services team to consider/evaluate which could contribute to modernizing/simplifying access to data by the ABG business teams reduce batch issues improve performance
• Improvement of issue communications/protocols/processes when there are issues in the environment
• Implement standard processes for data governance and data quality management.
• Conduct performance tuning and optimization of ETL processes and database queries.
• Mentor and guide junior team members to enhance their technical skills and knowledge.
• Stay updated with the latest industry trends and technologies to continuously improve data solutions.
• Work closely with customers in the Car Rental domain to ensure data solutions meet business needs.
• Provide technical leadership in the design and implementation of complex data integration projects.

Qualifications

• Possess a minimum of 12 years of experience in PL/SQL Data Warehousing Concepts Informatica Scheduler ETL SQL Data Integration Informatica PowerCenter and Unix Shell Scripting.
• Demonstrate strong domain knowledge in the Car Rental industry.
• Exhibit excellent problem-solving skills and the ability to troubleshoot complex data issues.
• Show proficiency in designing scalable and efficient data solutions.
• Have experience in mentoring and guiding junior team members.
• Display strong communication skills to effectively collaborate with cross-functional teams.

Certifications Required

SDM related certifications

Salary and Other Compensation

Applications will be accepted until 11/19/2024.

The annual salary for this position is between $88,200 - $139,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-KM1 #CB #Ind123

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.