ServiceNow Platform Executive Director

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow Platform Executive Director to join our Digital Nexus technology organization.

Responsibilities:

• Lead the comprehensive KPMG US ServiceNow strategy, roadmap and delivery; provide support and insight for KPMG Americas which involves working with multiple internal and global teams to schedule and assess the impact of planned initiatives on the platform and set goals for enterprise use of each relevant module, process transformation requirements, and best practices for utilizing various platform solutions
• Possess a detailed understanding of ServiceNow that can be used to develop enterprise solutions aimed at driving an organization's digital transformation; utilize thorough knowledge of a platform's capabilities and the most effective methods to achieve desired digital transformation objectives along with deep business process knowledge
• Manage a proficient ServiceNow team to handle the operational tasks involved in guiding the development, design, implementation, operations and support of the technology vision, strategy, and roadmap for the ServiceNow platform; stay up-to-date with industry trends and best practices to drive continuous improvement while leveraging AI and leading middle and back office business transformation; minimize technical debt and improve team and platform operations
• Enhance performance, quality, and cost-efficiency of the delivery function by defining and executing appropriate resourcing, offshoring scope, and utilization strategies, as well as increasing automation and process efficiency; report value creation and tracking to leadership
• Oversee the execution of the architecture and technical strategy while managing a large team of expert, intermediate, and junior employees; collaborate with third-party outsourced or captive provider teams that adhere to specified technical guidelines and standard operating procedures; create and lead product teams responsible for establishing standards, processes, governance, and an engagement model for services essential to the firmwide ServiceNow platform
• Convey the vision and business value of constructing, supporting, developing, and advancing the ServiceNow platform by steering the analysis of initiative requests for development, evaluating feasibility, and assessing the effort/cost balance; lead and report insights through proper governance channels

Qualifications:

• Minimum ten years of recent demonstrated experience in leading ServiceNow teams, delivering successful technology projects and deep agile experience leading SAFe product teams
• Bachelor's degree (Master's degree preferred) from an accredited college/university in computer science, information technology, or a similar field; ServiceNow certifications, for example, Certified System Administrator and Certified Implementation Specialist, are highly recommended
• Comprehensive knowledge of ServiceNow that can be harnessed to create enterprise solutions aimed at driving an organization's digital middle and back-office transformation; extensive knowledge of the ServiceNow platform, including modules like IT Service Management, IT Operations Management, Employee Center, Lifecycle Events, Integrated Risk Management and HR Service Delivery
• Proficiency in enterprise requirements essential for the successful implementation of a complex SaaS or PaaS solution, with a strong focus on security, data, and business usage needs; outstanding analytical and problem-solving skills; ability to quickly and easily connect dots and learn legacy application connectivity and reliance on ServiceNow platform; robust architectural skills, with expertise in designing scalable and secure solutions; familiarity with and application of Generative AI in large-scale, complex organizations
• Excellent project management abilities, capable of prioritizing and managing multiple projects; capability to develop strategic organizational and resource plans, defining future business and leadership requirements; experience in leading and managing high performing teams through periods of change and uncertainty
• Competence in working with business leaders to understand their needs and convert those insights into actionable transformation deliverables; effective executive written and verbal communication; exceptional communication and interpersonal abilities, enabling effective collaboration with stakeholders at all levels

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.