Resource Mgmt Analyst

Health Care Service Corporation
United States, New Mexico, Albuquerque
Nov 13, 2024
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel. Required Job Qualifications: Bachelor degree or 4 years of business experience. 2 years of experience in a claims or customer service. Interpersonal and organizational skills. Analytical and problem solving skills. Clear and concise written and verbal communication skills. Preferred Job Qualifications: Bachelor degree. Blue Chip experience. Experience with Workforce Management software (scheduling, performance tracking, reporting). 2 years of experience in Workforce Management planning in a contact center with at least 50 employees. Ability to travel. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! HCSC Employment Statement: We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$39,900.00 - $88,800.00