Clinic Business Representative Associate

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• .8 FTE (64-hours per 2-week schedule)
• 8-hour day shifts
• No weekends
• Benefit eligible

Job Description:

Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person or by phone.
  • Performs registration process.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May schedule appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • May obtain prior authorization before date of service and provides notification if unable to complete.
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Obtain signatures from patients as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May operate a multi-phone system which would including transferring calls, handling messages and paging.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 0 to 2 years of clerical or business environment experience
• 0 to 2 years of medical terminology knowledge
• 0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently