Telephone Operator I

Northwest Cancer Centers is the most advanced oncology group in Northwest Indiana. Our physicians have over 50 years of combined experience and received their training at highly acclaimed academic institutions in Chicago.

We believe cancer is best treated with an integrative team approach, which is why we work with our holistic nurse practitioner, nutritionists, geneticists, radiation oncologists, surgeons, and your primary care physician to explore every avenue of treatment. We believe that knowledge is power, and for anybody with a new diagnosis of cancer, we promise to evaluate you within 24 hours.

We have an immediate opening for a Telephone Operator I to join our team!

SCOPE:

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Experience with scheduling new patients.
• Knowledge and understanding of billing and insurance information.
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.