Patient Services Coord. II

• Performs all duties and responsibilities of a Patient Service Coordinator II.
• Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Provides support and information to providers to problem-solve and manage complex administrative patient issues.
• Performs the daily management of encounters from processing and reconcilement.
• Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processing.
• Understands all HM, Managed Care, and other Third Party Insurers. Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Triages and manages complex telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by providers and support staff.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments for visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing in consultation with the provider.
• Creates and maintains patient charts in an orderly and confidential manner.
• Scans appropriate information into LMR
• Provides cross-coverage for other practice PSC II for absences, vacations, etc., and during fluctuations in workflow, as needed.

• An associate's degree in Secretarial Science/Business, or a Secretarial Training Certificate Program is desirable.
• Minimum of 3 years of secretarial experience or equivalent in a medical or healthcare-related setting preferred.

RSRMGB

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.