Director of Workplace Telecommnications
NYU Langone Health | |
$213,477.56 - $230,787.95 / yr | |
United States, New York, New York | |
Dec 18, 2024 | |
POSITION SUMMARY: We have an exciting opportunity to join our team as the Director of Workplace Telecommunications. POSITION RESPONSIBILITIES: * Increase the effectiveness of NYU Langone Health endpoint platforms by building strategies and delivering value * Develop an understanding of the technologies currently in use and the business use cases that they serve; identify white spaces in them and evaluate how they can be mitigated * Plans for the establishment of new voice telecommunications systems and improvements of existing voice telecommunications facilities * Develops standards procedures and policies to ensure the continuing operational effectiveness of NYU Langone Health's voice networks * Work closely with MCIT architects and formulate strategies on how workplace technologies can improve employee satisfaction and productivity * Ensure all systems and services across Long Island Brooklyn and Manhattan locations are fully operational and support the needs of hospital staff * Utilize platforms such as Avaya and Cisco to manage telephony infrastructure ensuring reliability and compliance with organizational standards * Lead the response to telecommunication outages ensuring effective incident management and coordination with relevant teams * Assess the latest market trends in telephony and evaluate how they can be incorporated to improve collaboration of end users up down and across the organization * Communicate effectively within and across multiple teams including vendors when required * Manage relationships with telecommunications vendors ensuring service agreements are met and that new technologies are implemented successfully * Participate in vendor selection for telecommunication services and equipment * Ensure all telecommunications technologies have rock solid business as usual operating practices * The role is accountable for project delivery deadlines and communications for the projects assigned/owned by this group * Proactively managing the operating budget for this group including making sure that the group is spending the institutions money wisely and variance are escalated and explained thoroughly * Build and leverage proactive monitoring solutions for both usage and to monitor technology health * Drive cultural change and increase collaboration levels within the organization * Provide leadership across the function while driving performance improvement building technical capability and developing talent * Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems identifying underlying causes and performing corrective action appropriately * Increase the use of conferencing technologies for business use cases e g review meetings interviews corporate communications etc. * Provide the rapid integration of emerging technologies and innovation allowing our internal customers to access their data securely anywhere and anytime * Assess maturity and address the true business needs related to mobility collaboration and self-care while ensuring performance and cost efficiency * Sponsor Voice of the Customer workshops and adopt continuous improvement best practices Additional Position Specific Responsibilities: * Deep telephony experience Cisco Avaya and legacy systems as well as soft phones call centers and SIP Technical expertise in both wired and wireless networking including: Distributed Antenna Systems and 5G Proven track record of exerting significant influence on business and technology partners for deploying large scale transformation programs for enhanced collaboration in a healthcare organization (would also consider a financial services firm) * Comprehensive knowledge of social networking solutions and an understanding of nuances associated with deployment to create an innovative work culture in a hybrid work onsite and remote environment * Excellent communication and leadership skills with the ability to work effectively in a fast-paced healthcare environment * Proven track record of leading telecom projects managing outages and collaborating with cross functional teams * Availability for on call rotation to manage critical telecommunications incidents * Willingness to travel between Long Island Brooklyn and Manhattan sites as needed * Previous experience of managing multi-disciplinary teams across multiple locations and remotely for large and complex environments * Knowledge of developing setting and driving standards while operationalizing various technologies * Act as a catalyst for change by identifying opportunities for business and/or IT performance improvement Minimum Qualifications: * Bachelor's Degree in Telecommunications Information Technology or a related field * 10-15 years of experience in telecommunications with at least 7 years in a leadership role preferably in a healthcare or hospital setting * Intimate knowledge of distributed systems technologies such as server storage telecommunications enterprise monitoring tools architecture * Health care experience a plus; understanding of the requirements of an integrated academic medical center * Experience managing a team of 50 staff * Experience managing multiple projects and initiatives Industry vendor knowledge and established relationships * Effective speaker collaborative worker and good writing skills * Experience with architecture and engineering review board governance structure with a central project management office Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $213,477.56 - $230,787.95 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here |