Sr Financial Services Representative

As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees and making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion. Using the latest banking solutions combined with the most welcoming and friendly service, you will be front and center representing our brand and culture. You will help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust. When we do the right thing every time with the highest ethical standards, we will exceed our customers' expectations and achieve success.

The Sr. Financial Services Representative at Pacific Premier Bank contributes significantly to the success of the branch by delivering exceptional customer experiences, dedicated relationship management, and new business development. Individually, you will serve as the dedicated relationship manager to a group of clients where you will take a tailored and consultative approach to deepen their relationship, and help them grow and thrive financially. Additionally, you'll team up with
your branch team and other internal partners to help drive new client acquisition strategies. When you are not managing existing relationship and cultivating new relationships, you will be helping your branch be successful operationally by being flexible and dynamic with other branch needs.

The Sr. Financial Services Representative is a key role at the branch, and is often the first point of contact for our existing clients and new clients to the bank. As the trusted banker, whether to help open new accounts, make referrals to internal partners, or help perform a transaction, a Sr. Financial Services Representative is there to help!

RESPONSIBILITIES

• Engage in outbound calling efforts to drive sales of Bank products to new business and consumer customers
• Develop strategies and campaigns to generate referrals for new relationships to the bank.
• Attend networking events to grow brand awareness and uncover opportunities to gain new customers
• Actively participate in joint call with RMs (#team).
• Helps to create outbound leads for branch management and internal partners to develop new business.
• Schedule appointments for internal partners for meet with new prospects.
• Proactively manage assigned relationships using the bank's CRM system.
• Assist with servicing and managing relationships assigned to internal partners.
• Use a consultative approach to drive sales of bank products to existing business and consumer customers achieving both individual and branch sales goals.
• Performs follow up with clients to ensure satisfaction.
• Proactively responds to incoming calls assisting with client requests and resolving client issues.
• Account Maintenance / Supersedes / new accounts / Debit card / check orders.
• Ability to review and understand the documentation needed for different types of sophisticated business accounts in order to satisfy the Bank's requirements.
• Regularly connect with top customers to ensure a high level of banking satisfaction.
• Follows up with every new customer in alignment with the Bank's customer onboarding strategies.
• Assists clients in opening consumer and business checking, savings and certificate of deposit accounts.
• Complies with CIP standards and reviews all new account documentation for accuracy, insuring complete compliance with Bank policies and procedures serving as a first line of defense for risk management (new account QC).
• May maintain a cash drawer to support teller transactions.
• Responsible for reviewing and verifying daily reports assigned by management.
• May perform notary duties.
• May perform branch supervisory responsibilities as needed (branch reviews, certs, etc.)
• Responsible for performing a broad range of transactions and assigned tasks with accuracy, speed, efficiency, and professionalism.
• Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES REQUIRED

• Committed to ensuring customer satisfaction through extreme follow-up utilizing CRM customer relationship management tools regularly.
• Generates trust and establishes a personal brand through engaging customers, offering them a memorable experience.
• Makes informed decisions with a sense of urgency and takes appropriate action under challenging situations.
• Prioritizes tasks and manages time effectively on a daily basis to balance sales and operations.
• Ability to handle difficult and stressful situations with professional composure.
• Identifies training opportunities and proactively trains others to help support branch goals and objectives.
• Cash handling experience.

QUALIFICATIONS

• 5+ years of bank experience.
• 2+ years of sales experience.
• Able to work from our Santa Barbara branch Monday - Friday from 8:00AM - 4:30PM.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $21.66/hr. to $32.49/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https:www.ppbi.com/careers.html

CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.

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