Engineer II - Edge Network

Lumos is looking for a full-time Engineer II - Edge Network! If you are an experienced network engineer who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

***Hybrid Position: 3 days on-site in High Point, Troutville, Covington, Clifton Forge, or Waynesboro, 2 days work-from-home; On-Call Rotation (1 week on, 7 weeks off) for night / weekend troubleshooting.***

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Evaluates new vendors and equipment used in production networks; makes recommendations.
• Plans maintenance activities, writes Methods of Procedure (MOPs) to help our OSP and Operations accomplish the assembly and connection of the network to itself and to customer equipment. Schedules maintenance in accordance with change management procedures.
• Seeks to continuously improve customer experience by making recommendations to optimize and simplify the network whenever possible.
• Tests new software and patches prior to deployment in production networks.
• Opens and drives support cases with vendors like Calix and Adtran (Network Vendors) to resolve issues in the network.
• Assesses alarms and logs messages to proactively manage switching equipment.
• Provisions advanced access circuits and all dedicated Ethernet circuits.
• Provides Tier 3 support for escalated trouble issues.
• Engages in troubleshooting with field technicians for specific end-user issues.
• Assists in turn up and troubleshooting of special circuits.
• Conducts network audit and grooming projects to accommodate growth or network design changes.
• Assists OSP and Operations groups with cut sheets and maintenance activities.
• Displays an aptitude for new technologies and the motivation/ability to master them.
• Clearly demonstrates an eagerness to learn and contribute to the team.
• Adheres to regular and predictable attendance and punctuality.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities Required

• Solid organizational skills.
• Ability to understand mechanical terminology.
• Experience performing small mechanical, plumbing, electrical repairs and carpentry work.
• Ability to organize and schedule varied work activities, while adapting to changes in assignments.
• Basic MS Office Skills (Word, Outlook, Excel, and Project).

Other Experience & Requirements

• 5-7 years' relevant work experience.

• High school diploma or equivalent required; Bachelor's degree preferred.
• CCNA or equivalent from other vendor required.
• CCNP or equivalent preferred.
• Fiber or Telecom industry experience preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• 111 N Main St, High Point, NC 27260, USA
• Clifton Forge, VA 24422, USA
• Covington, VA 24426, USA
• Troutville, VA 24175, USA
• Waynesboro, VA 22980, USA