Practice Manager - Connected Primary Care

Job Summary:

MedStar Health is looking for a Practice Manager to join our MMG (MedStar Medical Group) team!

As a Practice Manager, you will plan, manage, and coordinate all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Provides oversight for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations to maintain peak performance. Establish and maintain appropriate levels of equipment and supplies. Assists with growth and development of the practice. Coordinates and leads meetings regularly to keep team informed of MHS and MMG goals, practice goals and policy changes. Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors scheduling practices and staffing levels to ensure patient needs and financial goals are met. Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.

• Responsible for compliance with all policies and procedures for medical office operations, including quality and safety related tasks. Supports and partners with Office of Corporate Business Integrity to educate and inform associates/providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues regarding compliance, privacy, risk management and/or legal issues. Assists with Integrity Hotline investigations, resolutions, and compliance, legal, and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.

• Responsible for office financial performance. Partners with Director of Operations, Physician Leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct. Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the medical office in the following key areas: Cash collection, timely charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.

• Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff are trained in emergency procedures and identifies the need for additional skills training. Evaluates and actively manages associate performance. Actively encourages associate growth and development. Maintains and coordinates all staff schedules to accommodate patient flow. May include direct patient care services. Actively engages in recruiting, hiring, orienting, promoting, reviewing, weekly payroll, and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.

• Develops, executes, and monitors Action Plans related to Associate Engagement Surveys. May oversee the patient billing and collection function. Works with the staff to ensure patient billing and collection function is continually monitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing cycle. Oversees training and education of staff on insurance changes and regulations.

Qualifications:

• High School Diploma or GED

• 3-4 years healthcare/medical office experience.

• 2 years general management experience; preferably in an ambulatory care setting.

• May require 2 years of Oncology practice management and infusion experience.

• Bachelor's degree in health care administration or related field preferred.

• Courses in medical terminology preferred.