NOC Coordinator

Our Lamar Corporate office in Baton Rouge, Louisiana, is now hiring a NOC Coordinator! This position is responsible for facilitating communication between the NOC Admins, Lamar Field office, and Vendors by handling RMA requests and parts tracking within our ticketing system while also providing entry level technical and administrative support to the NOC Administrators.

What you can expect from us:

• A Monday - Friday, 7:30 am - 4:30 pm work schedule with paid holidays
• An hourly rate of $19 / hour dependent on relevant experience and qualifications
• A comprehensive 3 month training program
• Career advancement opportunities
• Ongoing professional development and internal leadership programs to maximize your career potential
• Multiple medical plan options and health savings account
• Hospital, Critical Illness, and Accident coverage
• Short & long-term disability and paid parental leave
• Employee Stock purchase plan
• 401k plan with company match
• Wellness program incentives such as medical plan premium holidays and HSA contributions

What we're looking for in YOU:

• Strong communication skills (verbal and written) required to communicate technical information to multiple parties
• Ability to organize work and prioritize ongoing assignments to manage time effectively
• Ability to efficiently handle multiple tasks
• Demonstrated ability to focus on details
• Demonstrated experience and skills in Microsoft Word and Excel

Education and Experience Requirements:

• High school diploma or equivalent required
• 2 years of experience in an office setting is preferred

A day in the life:

• Manage Return Merchandise Authorizations (RMA): Facilitate and process RMAs efficiently, ensuring timely return and delivery of parts to the designated plant.
• Parts Tracking & Coordination: Handle all tracking and management of parts between plants and vendors, ensuring smooth communication and coordination.
• Communicate Parts Delivery: Provide clear and timely updates on parts delivery to plant teams via the ticketing system, ensuring they are informed throughout the process.
• Ticket Management & Updates: Regularly update the status of open work orders in the ticketing system, ensuring field teams have accurate and up-to-date information.
• Issue Resolution: Address and resolve issues related to unreturned or missing parts between vendors and plants, maintaining operational efficiency.
• Network Monitoring: Conduct daily web camera checks for network infrastructure to ensure operational continuity and report any issues immediately.
• Ticket Creation for Failures: Identify specific network failure types and open corresponding tickets for resolution and servicing.
• Report Management: Organize, generate, and distribute key performance and incident reports for detailed review by NOC Administrators and stakeholders.
• Inventory Management: Receive incoming inventory shipments, unpack, and perform accurate stock counts to ensure inventory integrity.
• Hardware Testing: Test digital computer hardware for basic operational functionality, documenting results for troubleshooting and future reference.

Physical Demands and Work Environment

• The primary work environment is an office environment
• The physical demands for this position include light lifting, seeing (with a focus on reading), sitting more than 50% of the time, talking, and walking.
• Nights spent traveling, away from home, are less than 5%

Who we are:

Founded in 1902, Lamar Advertising Company is one of the largest outdoor advertising companies in the world. With over 351,000 displays across the United States and Canada, Lamar is dedicated to helping both local businesses and national brands reach broad audiences every day.

We provide ad space through:

• Billboards
• Interstate logos
• Handpainted murals
• Transportation and airports
• The largest network of digital billboards in the United States

We live by the Golden Rule, and we operate with honesty and integrity in every aspect of our business. We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. While Lamar is a large company, each office has its own culture and family atmosphere, making employees feel connected both locally and nationally.

We are committed to sustainable and environmentally friendly business practices and use a number of innovative strategies to reduce our environmental impact. We are actively working to reduce our annual greenhouse gas emissions and are projecting a 70% decrease by 2026 as a result of our efforts.

Lamar is an EOE/AA: Minorities/Females/Disabled/Protected Veterans or any other State or Federally protected characteristic

Disability Self-Identification: When applying for a job with Lamar, you will be asked to voluntarily self-identify whether you have a disability. Please take a moment to watch this video for clarification on why we're asking for this information!

California Residents - Lamar collects personal information in the ordinary course of considering job applicants. This information may include, for example, name, address, phone number and other contact information, employment history and reference contact information, and any other information provided by an applicant to Lamar. By submitting an application, you consent to the use or sharing of this personal information solely for the purpose of consideration for employment by Lamar. Lamar will not sell this information.