Customer Service Representative

McKesson Corporation
remote work
United States, Texas, Fort Worth
Nov 13, 2024
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more information, visitwww.mckesson.com. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare! Current Need: Our team in Forth Worth is growing! Our team members have ongoing opportunities to promote into other roles within our department. This creates new opportunities to join an incredible group within McKesson's Customer Operations. Come grow your career with us! Job Summary: The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. Hybrid Position: Our Customer Service Representatives work from home after completing their 8 weeks of onsite training. Our preferred candidates will live within 50 miles of our Forth Worth office. Team members come into the office each month for meetings, special events and additional specialized training as needed. Hours Of Operation: Monday through Friday 7:00am to 9:00pm Central. Shifts are8 hours per day with work schedules determined by business needs and assigned during training. Department Shift Bids are conducted every 6 months On Site Team Training: 8 Weeks Start Date: Monday January 13th Training Schedule: Monday through Friday 8:30am to 5:00pm Training consists of classroom instruction and nesting/shadowing. To ensure your success, you'll have an opportunity to work closely with senior members of our team and use what you've learned in a supportive and supervised setting before completing training and moving your workspace home Key Responsibilities Accept inbound calls and handle customer requests with professional phone etiquette Enter all calls in the Call Tracking System with accurate, well documented call notes Self-starter who display a positive attitude, strong work ethic, and excellent attendance Place direct, drop ship and remote enhanced delivery orders Assist customers with system navigation Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles Process credit research and document retrieval requests Meet all departmental goals including schedule adherence, attendance, and quality monitoring Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment Strong computer skills to include terminology, function, and navigation Minimum Requirements 1+ years of related experience. Education H.S. diploma or equivalent Critical Skills Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.) Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay Proven successful in managing competing priorities with strong organization and attention to detail Advanced problem solving and root cause analysis Preferred Additional Skills Success in a work from home environment preferred Previous call center experience preferred Pharmacy Tech experience preferred Education: High School diploma or equivalent Physical Requirements: Traditional office requirements.Large percent of time performing computer-based work is required. Must be authorized to work in the US. Sponsorship is not available for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here. Our Base Pay Range for this position $16.47 - $27.45 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!