Associate Director-Tech Strategy

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

The Associate Director of Technology Strategy and Global Infrastructure will shape and drive the North Star Architecture for the Verizon Consumer Group. The candidate will ensure the technology landscape is architected to align with and meet the organization's business strategy. They will lead a team of Solutions architects who are responsible for defining, implementing, and maintaining the architecture runway and functional domains of a large portfolio of systems.

Primary Responsibilities:

• Working with the Verizon Consumer Group business, stakeholders, executive leadership, and subject matter experts, to build a holistic view of the organization's strategy, processes, information, and information technology assets to ensure that the business and technology are in alignment

• Linking the business mission, strategy, and processes of the organization to its technology strategy, and document this using multiple architectural models or views that show how the current and future needs of an organization will be met in an efficient, sustainable, agile, and adaptable manner.

• Driving solutions for growth/loyalty programs, customer experience, billing systems, network architecture, and new product interactions with Verizon systems and applications for Postpaid & Value segments. The role relies on continuous feedback, fosters adaptive design and engineering practices, and drives the collaboration of programs and teams around a common technical vision.

• Designing stable and flexible high-performance solutions, maximizing reuse, and avoiding redundancy. Works with other stakeholders in optimizing architecture solutions.

• Continuing to evolve the North Star architecture and Value North Star architecture

• Developing the technical strategy and architecture runway to align with the long-term strategy.

• Providing technical leadership, guidance, and support in the deployment of complex applications in globally distributed computing environments.

• Developing solutions that leverage AI&D and GenAI to improve Customer Experience and Agent experiences

• Leading the identification and analysis of enterprise business drivers and requirements that drive the future state architecture.

• Engaging with business partners to refine requirements and strategies to help drive business goals/objectives and lead the team to deliver and support innovative digital technology solutions to meet business goals.

• Facilitating the governance and use of enterprise architecture principles, guidance, and reference architectures.

• Defining the standards and directional Tech Stack and driving their evolution by introducing emerging technologies after successful proof-of-concepts, working closely with the development teams and providing hands-on support.

• Engaging with subject matter experts on key domains such as product definition as it pertains to OSS/BSS, network infrastructure planning and engineering on access, transport and core networks, provisioning and service assurance.

• Collaborating with architects across the enterprise to identify strategic opportunities and the rationalization of cross-segment dependencies.

• Developing and maintaining global technology roadmaps and application evolution plans.

• Building Dev-sec-ops & Agile delivery practices, processes, and tools, driving "platform first" principles.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in Telecom Industry Enterprise/Solution Architecture.

• Experience with AI and Machine Learning.

• Experience in defining and driving Cloud migration and strategy.

• Experience leading a team, setting clear goals, and enabling and mentoring their team.

Even better if you have:

• Bachelor's degree in electrical engineering, computer science, or related field. Masters preferred.

• Knowledge of Wireless, Wireline (Fios), and Network systems is a plus.

• Experience with Agile frameworks such as SAFE and product-based agile operating models.

• Experience in determining and articulating the business drivers and architectural approach/trade-offs and gaining consensus.

• Strong demonstrable management experience with leading software developers/architects, systems or process analysts.

• Ability to create system and process flow diagrams, data flow diagrams, sequence and UML diagrams, and inter and intra-system dependencies within the functional domain and across them.

• Excellent verbal and written communication skills and ability to communicate vision with C-Suite executives.

• Ability to understand direct reports' career aspirations, strengths, and opportunity areas before providing guidance; defines capabilities and expectations for role(s) based on needs; provides context on situations when providing feedback.

• A change agent who effectively presents technology strategy to internal customers, and technology peers to differentiate and improve customer experience in a proactive manner; takes rational feedback and seeks to understand their viewpoints.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.