Wellbeing Program Manager

Minimum Education
Master's Degree In social work from a clinical track, marriage family therapy (Required) Or
Doctorate in Psychology (PsyD) Doctorate degree in clinical psychology from an accredited college or university (Required)

Minimum Work Experience
5 years post graduate experience (Required)

Experience with employees working in healthcare (preferred)

Required Skills/Knowledge
Skilled in exclusively providing evidence-based treatments (e.g., CBT, DBT, exposure therapy for anxiety disorders)
Eager to learn and develop competencies in delivering new innovative behavior change approaches
Comfort and demonstrated experience with technology tools used to create efficiencies in workflows and track progress
Passionate about mental health
Independent, open-minded, non-judgmental, compassionate, flexible, good humor
Excellent interpersonal skills (communication and listening)
Ability to assess organizational culture and contribute to design of wellbeing programs
Demonstrated experience managing programs their communications, roll out and maintenance to large employee populations

Required Licenses and Certifications
Independent Social Worker Must be licensed in the District of Columbia at minimum at the LICSW-level. Must be licensed in MD and/or VA if social work services will be provided in those jurisdictions as part of the job requirements, including telemedicine. (Required) Or
Psychologist Licensed in Washington, DC. Fully licensed and credentialed psychologist at Children's National Medical Center. (Required)

Functional Accountabilities
Behavioral Health

• Provide behavioral health assessments, employee consultation regarding personal problems, and crisis assessment and intervention as needed

• Provide evidence-based therapy services and problem-solving focused care for clients who are looking for help with conditions such as anxiety, depression, relationship issues, work stress, etc.

• Assist clients requiring specialized behavioral health treatment with accessing available providers and treatment facilities in-network with their health plans

• Provide manager consultations to supervisors, managers, and Human Resources

• Support critical incidents by offering individual and group debriefing

• Deliver trainings on topics related to emotional wellbeing and behavioral health

• Employ evidence-based outcome tracking

• Refer clients to relevant resources within the employer partner's benefits ecosystem

• Adhere to standards of service operations, documentation, and privacy at all times

• Coordinate and communicate effectively with Children's National EAP vendor contacts

• Timely data reporting as requested

• Participate in quality assurance reviews to ensure quality care is provided

• Comply with relevant employer policies (such as safety and COVID protocols)

• Promote the onsite and EAP program through onsite meetings with managers, employees, employee resource groups, committees, etc.

Program/Project Management

• Understand organizational culture to guide program design

• Contribute to overall strategy of wellbeing programs that result in positive mental health changes for employees

• Advocate for organizational changes that reduce stress, burnout and provide mental health support for employees

• Works directly with HR leadership to develop effective and high quality human resources projects and programs which meet the needs of the human resources department as well as the organization.

• Leads project planning process to refine scope, resources, critical dependencies, constraints and outcomes.

• Collaborates with HR leadership and/or project sponsors to develop project structure, goals, and guiding principles.

• Escalates issues impacting the project or program to HR Leadership and/or project sponsors, as appropriate.

• Communicates project status to sponsors and stakeholders effectively and on a regular basis. Serves as a primary point of contact for project sponsors and other key stakeholders regarding project and project status.

• Updates and maintains all project plan documents and status reporting.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance