Service Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Analyst

Location(s): Jersey City, NJ

• Assist team members daily to complete work in order to meet departmental and regulatory standards.
• Review data of contract participants for accuracy.
• Prepare correspondence to contract participants.
• Monitor target response dates and follow-up in a timely manner as needed
• Ensure proper documentation in workflow applications and participant files.
• Review forms and supporting documentation for completeness and accuracy.
• Transact routine non-financial activity on client accounts with both expediency and accuracy.
• Ability to explain basic information in functional area.
• Ability to multi task and leverage organizational skills.
• Effective decision making based on comprehensive case analysis.
• Demonstrate valuable interpersonal skills.
• Answer phone inquiries from participants.

• Associates, or Bachelors degree preferred, or equivalent years of related experience.
• Strong analytical and problem-solving skills.
• Accountable, ethical, good decision making ability.
• Strong written and verbal communication skills required.
• Good computer skills and ability to multitask.

• Coaching and feedback is provided to help you gain the necessary skills to be successful.