Field Service I

Position Description:

We are looking for Field Service I to deliver the exceptional customer service experience. Our goal at Wabash is to drive customer and employee success maintaining our Customer Satisfaction. This is an exciting opportunity with a leading manufacturer of stainless-steel sanitary processing equipment serving all industries used by all consumers, while working closely with a close-knit team to plan and accomplish all goals.

Essential Duties and Responsibilities:

Below are examples of the type of duties you could be responsible for:

• Installs, repairs, maintains, directs specified testing of control, and trouble shoots stainless steel processing and storage equipment.
• Ensures equipment runs at optimal levels and performs maintenance and repairs.
• Responsible for setting up, checking, and correcting operational machinery and equipment.
• Participates in the design, fabrication, installation, adjustment, qualification and operation of components and equipment systems
• Assist the Aftermarket team by actively seeking new opportunities for spare parts, service, retrofits, etc. by having professional conversations with customers regarding their future and recommending improvements in customer processes.
• Build and maintain sound business relationships and good public relations with customers to ensure their continued and/or increase business.
• Accurate and timely job and cost reporting.
• Perform TIG welding, grinding, fabrication blueprint reading, and work planning.
• Establish contacts and relationships with customers in order to build/ maintain customer database
• Assist in resolution of warranty problems to ensure customer satisfaction.
• Inspect product at regular intervals and complete all necessary paperwork and documentation regarding assembly and inspection records and procedures.
• Suggest methods improvements or alternate methods and materials to reduce cost and/or improve quality.
• Mechanical construction, welding, fabricating, and grinding.