Coordinator- Case Management Pilot Program

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Manager for Field Operations, the Case Management Pilot Program (CMPP) Coordinator leads the implementation of the CMPP in San Antonio, Texas. The CMPP Coordinator will provide outreach, coordination, and oversight of the CMPP, including the provision of human trafficking and mental health screenings, legal and cultural orientation, and other services and referrals as needed to program participants. The CMPP Coordinator will supervise a team of CMPP Case Managers.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Coordinate the implementation of the CMPP in San Antonio and surrounding areas in accordance with program guidelines and Global Refuge standards.
• Develop and support the implementation of a CMPP outreach plan, engage in public speaking to advertise the program, and support the recruitment of referral partners.
• Provide staff training and supervision.
• Work with national-level staff to adapt and create program materials including handbooks, tools, and program evaluation materials.
• Adopt standard operating procedures to ensure the implementation of quality programs and the support of CMPP participants.
• Collaborate with partners and programmatic stakeholders to ensure successful program implementation.
• Provide oversight of client-centered, trauma-informed, culturally and linguistically appropriate CMPP services to enrolled participants.
• Conduct quality assurance activities such as case file reviews and client interviews and submit written programmatic reports.
• Attend stakeholder meetings and work with community partners to increase program referrals and ensure participant access to community resources.
• Advise the management team of any program implementation issues.
• Ensure program participants are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in social work or behavioral/human services, public policy, or related field or three (3) years of experience providing community engagement, case management, and/or social services.
• Supervision experience, especially in an immigrant service, is preferred.
• Knowledge and understanding of immigration systems, or other relevant cross-cultural experiences are a plus.
• Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.
• Demonstrated ability to communicate effectively and diplomatically in a multicultural setting and with limited English proficient speakers.
• Proficient in the use of MS Word, MS Excel, and other database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability, relationship building, community outreach, and cultivating networks.
• Exceptional presentation, training, and facilitation skills as well as oral and written communication skills.
• Desire to connect with people from diverse backgrounds.
• Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required.
• International work or study experience and Spanish language abilities are a plus.
• Cross-cultural or international experience preferred.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.