Resident Life Director

Nature, Scope & Responsibilities

Reporting directly to the Associate Executive Director, the Resident Life Director holds operational, supervisory, and strategic responsibilities. This role is vital for implementing best practices for residents' lives and nurturing a vibrant, resident-driven community on campus. The RLD will regularly engage with residents and campus team members, fostering respectful interactions and maintaining a positive customer service relationship, while upholding honesty and integrity in all job-related activities.

Key Responsibilities:

• Resident Integration: Connect new residents to the campus and external community, participating in the LifeConnect interview process to assess their backgrounds, interests, abilities, and needs for meaningful engagement.
• Community Engagement: Collaborate with Life Enrichment team members to identify and pursue opportunities that promote purposeful engagement with the external community based on resident interests.
• Program Oversight: Identify, schedule, and plan on- and off-campus life enrichment programs across all dimensions of wellness as defined by LifeConnect.
• Communication: Develop and implement promotional materials for activities and ensure consistent communication, including updates in the Resident Handbook.
• Team Supervision: Oversee and direct team members involved in Residential Life Enrichment, Assisted Living, Memory Care Activities, Healthcare Activities, Fitness, Transportation, and Volunteer Management.
• Contractor Oversight: Manage designated contractors, including salon staff, massage therapists, and fitness instructors.
• Resident Advocacy: Act as a liaison for resident concerns, providing constructive feedback to relevant departments and championing improvements in the resident experience.
• Partnership Development: Foster collaborative relationships with life enrichment team members, wellness personnel, Chaplains, and Sales.
• Event Coordination: Plan, coordinate, promote, and implement campus-wide events as needed.
• Budget Management: Develop and monitor the department's expense budgets.
• Resident Transitions: Lead resident transitions by regularly engaging with residents to understand their needs and communicating any changes in condition to appropriate parties.
• Team Leadership: Facilitate LifeConnect team meetings, ensuring timely completion of profiles and plans for new and existing residents while encouraging meaningful staff-resident relationships.
• Additional Duties: Perform other duties as assigned.

Required Qualifications

• Certification: Must possess an active CTRS or Activity Professional certification, or be actively enrolled in required courses with the expectation of obtaining certification within 60 days of hire.
• Education/Experience: A Bachelor's degree or a minimum of 5 years of relevant professional experience is required.
• Assessment Experience: At least 2 years of experience in assessing resident needs, along with supervisory experience, is essential.
• Interpersonal Skills: Strong interpersonal relationship skills and entrepreneurial creativity are required. Excellent written and verbal communication skills in English are necessary, with an emphasis on courtesy and clarity.
• Customer Service Orientation: A strong commitment to customer service and compassion is crucial, with an understanding of the needs of senior adults and individuals with physical or mental challenges. Professional and pleasant interaction with the public-over the phone, in person, in small groups, or in front of larger audiences-is vital.
• Independence and Teamwork: Ability to work both independently and collaboratively. Must exercise sound judgment in selecting activities, programs, and suitable volunteer opportunities aligned with the organization's mission and policies.
• Multitasking and Organization: Must manage multiple responsibilities with minimal supervision, organizing one's schedule to fulfill duties effectively while maintaining attention to detail and accuracy. A broader understanding of the role's contribution to the overall facility and the LifeConnect concept is essential.
• Driver's License: A valid driver's license and a good driving record are necessary, as this position may involve attending off-site meetings, events, and training sessions.

Physical Requirements

This position involves a variety of physical duties, including office work, exposure to outdoor environments, and occasional light to medium physical exertion. Mobility is necessary to navigate the facility and campus. The role requires occasional handling of lightweight materials and the ability to use various office equipment and small hand tools. Generally, the position is not exposed to unpleasant conditions and has minimal risk of exposure to potentially infectious materials as part of routine job functions.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.