Title - Product Manager
Location: Richardson, TX 75081, Hybrid
Duration: 12 Months Potential to convert to FTE
Hours: M-F 8-5 CST preferred
Resources typical working day:
- Working directly with the product and accounts team
- Requires technical and business knowledge in multiple disciplines processes.
- Typically has 7 - 10 years of relevant work experience.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Ability to effectively present information.
- Requires advanced knowledge of financial terms and principles.
- Translates high level specifications for software components into program specifications.
- Estimates time against completing the program specifications.
- Ability to research, comprehend, analyse, and interpret complex documents accurately.
- Ability to solve problems involving several options in situations.
- Requires advanced analytical and quantitative skills.
- Ability to solve problems of moderate complexity.
- Responsible for ensuring the proper balance between business needs, technology options, and user experience in order to maximize product value and increase efficiency.
- Acts as the voice of the customer, translating customer needs to the Agile team by properly codifying intent, sizing work efforts, prioritizing needs, and summarizing issues.
- Works closely with designers, engineers, and business professionals in a collaborative environment to create strategic, product roadmaps.
- Draws upon customer insights to drive the software product vision and direction Provides leadership in identifying and defining ongoing product features that align with business strategy.
- Defines software solutions that technical teams can deliver.
- Represents the customer to the technical teams, answering questions about client expectations.
- Uses technical and product expertise to prioritize deliverables and manage backlog of requests.
- Owns the product backlog.
- Facilitates discussions, user story development and refinement, and testing and validation contributes to roadblocks resolution and decision making.
- Provides regular updates manages executive stakeholder communication and reporting.
- Acts as a single point of contact for ongoing support and services.
- Prioritizes needs, engages various technical teams, as needed, routes requests to correct owners, and ensures support is provided to internal or external satisfaction.
- Actively engages in Agile process, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed.
- Manages changes to features and communication to ensure there is clear indication of what is required for each release Assists the team in sizing and breaking down Epic into a manageable size to accommodate the release cadence.
- Writes user stories and cases, as needed.
Top Must have Skills:
- Need to be able to speak technically and explain the technical skills to the lay person
- Experience with communicating with Business Stakeholders or Clients
Top Nice to have Skills:
- End to End product experience
Years of Experience needed:
- 2 - 10 years business experience with at least 2 years of specific product
Level of Education:
- Bachelors preferred but not required with more experience
System Software proficiencies:
- Salesforce experience,
- Working in an agile environment
Certifications Licenses:
- Certified scrum master preferred, but not required
- Formal Salesforce certification preferred, not required
Interview Process: 1st round 1 on 1, 2nd round with a team, all virtual
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