Role: Sr. Analyst, System Testing I
Location: Columbia, SC (Hybrid)
Duration: 12 months (possibility of extension)
Note: Onsite at least every Tuesday, Wednesday, Thursday but may be required to come onsite Monday/Friday based on business needs.
Duties:
- Provide service for multiple clients. Make recommendations to clients on how to improve testing activities.
- Perform quality checks across various IT functions to ensure quality standards, procedures, and methodologies are being followed.
- 40% Perform application testing analysis and lead activities that may include leading the development of test plans, cases, scenarios, and matrices, attending sessions with customers, planning and disbursing projects to team members, completing reports and developing processes.
- 30% Create test cases, execute testing, and document results. Define and analyze quality assurance metrics such as defects, defect counts, test results, and test status. Lead process improvement initiatives related to testing methodologies and techniques.
- Make recommendations to clients on how to improve operational workflows.
- 30% Provide service for multiple clients, which may include onsite service where needed.
- Facilitate and lead meetings with customers to understand and resolve technical issues.
- Mentor and provide guidance to testing staff.
Day to Day:
- Writing test plans, developing test matrices, Defects management / reporting, Customer testing coordination, Testing Status and progress and collaborate with team members / management for other area specific needs / tasks.
Required Technologies:
- IVR (Interactive Voice response), Call center integrations, Desktop applications and Strong QA processes.
Nice To Have:
- WEB, Mobile app testing Agile methodology Tools supporting both Agile & Waterfall (Azure, QC etc.)
- Test Automation tools like Selenium, Mobile app testing tools
Required Skills and Abilities:
- Strong analysis skills.
- Skill in testing data creation and manipulation.
- Thorough understanding of data processing terminology, operations, and architecture utilized in debugging application/environmental problems.
- Skill in negotiation and/or Influencing business or technical partners.
- Ability to write complex test cases/scripts.
- Excellent communication skills.
- Ability to document complex problems and assist in their resolution.
- Ability to understand functional connections between applications.
- Ability to utilize test requirements, specifications, diagrams, logic functions, etc.
Required Software and Tools:
- Standard office equipment.
Required Education:
- Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
Required Experience:
- 7 years of IT experience to include experience developing test plans and/or test matrices.
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