Dementia Care Program Manager

Education

Master of Social Work degree from a university accredited by the Council on Social Work Education

Experience

Minimum of 2-3 years Social Work experience required. Experience in medical social work or hospice in multiple care settings preferred. At least two years of management experience in a healthcare setting preferred.

Knowledge, Skills and Abilities

• Excellent professional communication and public relations skills
• Strong social work skills in engaging, listening, assessment, intervention and documentation
• Ability to collaborate with partners to execute and expand services
• In-depth knowledge of and experience with clinical aspects of dementia, including ability to demonstrate effective behavioral and verbal interventions to support PLWD in various care environments
• Strong organizational skills to track patient outcomes across settings of care and level of programmatic support
• Time management skills to efficiently and effectively facilitate patient and family access to care
• Strong computer skills
• Ability to work in a self-directed manner in a rapidly changing environment

Licensures, Certifications

• Licensed in the State of Maryland by the Board of Social Work Examiners as an LCSW-C (Certified Social Worker - Clinical), or LCSW (Certified Social Worker). Valid driver's license and safe driving record and an automobile that is insured in accordance with Gilchrist requirements

Physical Requirements

• Ability to travel to patient locations; includes ability to drive, negotiate stairs and walkways, including uneven surfaces at private homes or facilities
• Ability to utilize electronic record keeping systems, computers/keyboards and or laptops and other related equipment
• Ability to communicate verbally in order to assess and impart information concerning Gilchrist's services and programs as well as with team and external providers

Working Conditions

• Driving as large part of the day in the field, which includes visits to patient's homes, Independent and Assisted Living Facilities, throughout Gilchrist service area. Exposed to adverse working conditions due to performance of patient care activities and exposure to communicable diseases

Conditions of Employment

• Valid driver's license and automobile insurance
• Maintain professional Social Work license and certification

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Collaborates with local, state, and federal partners regarding dementia care programmatic opportunities and implementation.

• Assists with the development and submission of all program applications for funding.

• Assists with the development and manages the department budget.

• Recruits and manages the staff for the care and treatment of dementia patients for various programs.

• Adheres to existing policies and procedures.

• Develops, plans and coordinates patient, staff, volunteer and community education regarding dementia care. Designs discipline-specific training tracks and modules for Gilchrist support staff and clinicians to complete and track compliance to payer program requirements.

• Curates and develops resources on an ongoing basis to support internal and external care partners, to include patient families and other healthcare entities.

• Maintains up-to-date knowledge of the CMS Innovation and other payor models for the service delivery and eligibility requirements for patient alignment and communicates these requirements to all team members. Assures the organizations compliance with all program requirements and productivity standards.

• Participates as a member of the Interdisciplinary Team which delivers specialized dementia care to patients and their families in their homes regarding completion and execution of care plan as outlined by various funding sources.

• Meets with patients and families to provide education regarding our dementia programs, address questions and concerns, facilitate timely referrals and enrollment as desired by patient/beneficiary.

• Coordinates completion and submission of all health and administrative documentation in line with all regulatory compliance requirements.

• Provides one-on-one and group consultations to care partners (internal and external) caring for people living with dementia.

• Manages collection and reporting of beneficiary-reported sociodemographic data and health-related social needs (HRSN) data from patients/beneficiaries.

• Designs process to facilitate and track environmental modification for Gilchrist patients living with dementia.

• Designs and facilitates workflow for respite benefit, to include referrals, settings of care, and documentation.

• Collaborates with referral sources and Gilchrist colleagues to facilitate seamless transitions to and from other Gilchrist services.

• Coordinates with EPIC team to streamline workflow for documentation across disciplines.

• Works with data team to develop dashboards to monitor and measure the performance of all dementia care programs.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.