Industrial Services Customer Training Specialist

Job Description

Industrial Services Customer Training Specialist

Position location is flexible and may office from any branch in the USA

Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm

OVERVIEW:

Working as Full Time Industrial Services Customer Training Specialist you will be responsible for the delivery of information and effective communication of Fastenal's Customer Training catalog on courses ranging from Lifting and Rigging and Fall Protection, to Powered Industrial Truck. You will be working directly with customer key stakeholders and management to provide opportunities for operational improvement.

RESPONSIBILITIES:

The duties and responsibilities of this position include but are not limited to:

o Presenting training materials and course curriculum via in classroom, hands-on, webinar, and video sessions

o Providing technical evaluation of customer's operations and current practices and collaborating with subject matter experts to create a tailored training experience

o Researching and evaluating the customer's needs through site visits, and interviews of key stakeholders

o Sharing assessments, reviewing results, and communicating with both internal and customer key stakeholders and management to gauge effectiveness of training

o Conducting hands-on exercises and tests for training participants

o Ensuring that all training is conducted in a safe manner and that all training equipment is maintained and in safe operating condition

o Performing other activities as needed or as directed

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o Possess a minimum of 1 year training experience or 3 years relevant industry work experience

o Possess excellent communication skills including oral, written, and listening skills

o Organized and detail oriented

o Proficient using Microsoft Office Suite

o Highly motivated, self-directed and customer service oriented

o Demonstrate strong organization, planning, and prioritizing abilities

o Work independently as well as in a team environment

o Learn and perform multiple tasks in a fast-paced environment

o Demonstrate our core values of ambition, innovation, integrity, and teamwork

o Willingness to travel up to approximately 75% of the time to deliver course content at customer locations

o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 100lbs

o Pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:

o Prior experience in Lifting and Rigging Training, Fall Protection Trainer, AHA CPR/First Aid/AED and Bloodborne Pathogens Certified Trainer

o Prior work experience or education in OSHA, safety, operations, sustainability, communications, risk management, business, or a related field

o Possess a certification or have prior industry training (i.e., OSHA 30hr, Certified Safety Professional, Certified Instructional Trainer, and Risk Management Certification, or related education)

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS:

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.