Third Party Liaison

Shift Hours: 8:00am - 5:00pm ET

Primary Responsibilities:

• Lead and facilitate calls with 3rd party contacts (and client, if applicable) to monitor patient progress, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested.
• Create and maintain action log, agendas and minutes for each meeting they lead.
• Handle inbound/outbound calls from all applicable customers including but not limited to 3rd party contacts, client contacts, third party vendors and internal team resources.
• Triage and/or approve work referrals to 3rd parties as needed.
• Reference and implement business requirements as it pertains to operating procedures, validation of incoming data from the 3rd party, and identifying and escalating data feed issues internally and externally.
• Identify needed system enhancements and/or reports and participate in requirement review, testing and implementation.
• Implement business requirements for newly-contracted 3rd party interfacing with the program(s) supported to ensure adherence to all contractual obligations; ensure all data is validated prior to program launch.
• Share best practices and learning opportunities with program implementations and peers.

Experience and Educational Requirements:

• High school diploma or GED required.
• Requires a minimum of five (5) years directly related and progressively responsible experience in project coordination, customer service, medical billing and coding, benefits verification, healthcare, business administration or similar vocations.
• Bachelor's degree preferred.
• An equivalent combination of education and experience will be considered

Skills, Knowledge, and Ability Requirements:

• Ability to communicate effectively both orally and in writing to a variety of audiences.
• Ability to collaborate and influence with internal and external stakeholders.
• Strong interpersonal skills.
• Ability to plan, prioritize and work independently while giving strong attention to detail.
• Advanced organizational skills and attention to detail.
• Advanced knowledge of pharmacy operations and medical claims.
• Strong use of medical industry vernacular.
• General knowledge of health care billing required, advanced preferred.
• Advanced proficiency with Microsoft Office to include Excel, PowerPoint, Word and Outlook. Knowledge of computer database systems and functionality.
• Developing professional expertise; applies company policies and procedures to resolve a variety of issues.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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