Clerical Assistant 1

The role of this position is to deliver document retrieval services to both internal and external clients within the Bureau of Driver Licensing (BDL) and the Bureau of Motor Vehicles (BMV). This position also involves offering clerical and administrative assistance within the Division, ensuring that all operations run smoothly and efficiently. If you are interested in contributing to our team, we encourage you to apply today!

In this role, you will be responsible for providing document retrieval services essential for enrolling customers in the REAL ID program. Your duties will include retrieving documents from various storage formats such as microfilm, microfiche, CD-ROM, and the Electronic Document Management System (EDMS). This position operates within a confidential and time-sensitive environment, necessitating meticulous organization and maintenance of documents and images within the Bureau's storage library. You will utilize the electronic retrieval inbox to manage and return requests to the initiators, as well as operate a fax machine for communication purposes. Document retrieval will be conducted using identification numbers associated with Driver Licensing or Motor Vehicle (WID) systems, and you will be expected to have a solid understanding of transaction codes related to the DL and CARATS systems.

Additionally, you will maintain a daily production report detailing the number of requests received, processed, and any carryover. It will be your responsibility to identify and report any issues with microfilm rolls or microfiche to your supervisor, as well as troubleshoot problems with images from the EDMS. Proficiency in operating and maintaining the Minolta MS-6000 through a PC interface is required, along with performing minor troubleshooting and reporting any significant issues to your supervisor. You will also be tasked with querying the computer master file, interpreting vehicle record data, filing original documents by year and day, logging incoming microfilm rolls, and assisting in the research of misfiled rolls and records. Furthermore, you will provide guidance to other departments regarding the necessary transaction codes for record retrieval.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:00 AM to 3:30 PM, Monday - Friday, with 30-minute lunch
• During peak seasons, must be available for overtime hours to alleviate workload. Performs other related work duties as assigned.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Additional Requirements:

• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).