Care Services Assistant

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity:

The Care Services Assistant is responsible for a comprehensive range of duties, balancing administrative responsibilities and support services with direct care for our residents. This position is integral to the seamless operation and nurturing environment of our community, ensuring that both the administrative needs and the personal care needs of our residents are met with professionalism and compassion.

What You'll Do

• Utilize OnShift to manage schedules, fill shifts, approve overtime, and ensure compliance with regulatory staffing requirements.
• Collaborate with department leaders to plan and fulfill staffing needs, maintain visibility of schedules, and reduce dependency on external staffing agencies.
• Cover caregiver role on an as-needed basis to ensure continuous, high-quality care and support for our residents.
• Utilize PointClickCare (PCC) software to monitor compliance, input relevant data, and scan documents efficiently.
• Accurately complete incident reports and evaluations, ensuring all necessary details are captured and maintained within the system for regulatory adherence and quality assurance.
• Assist with biweekly payroll processing and manage administrative tasks including PTO requests and reporting requirements.
• Compose reports and presentations, prepare staffing charts, and perform data entry with high accuracy.
• Support resident admission, transfer, and discharge processes, including arranging transportation and handling belongings.
• Maintain accurate and comprehensive resident records, including medical documentation and identification data.
• Record vital signs, review medication cards for accuracy, and coordinate with the Food Services Director regarding dietary needs.
• Assist residents with Activities of Daily Living (ADL's) and Instrumental Activities of Daily Living (IADL's).

What You'll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Applicants must be a minimum of 18 years old, or the age required by state regulations, whichever is higher.
• Must pass State and Company criminal background/drug screens.
• Demonstrates effective time management skills.
• High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred.
• Candidates must be currently certified as a Nurse's Aide or Medication Aide in accordance with state regulations. Applicants without current certification must be eligible and willing to obtain certification within 90 days of employment as a condition of continued employment.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star's employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.