Desktop Support

TEKsystems
$18.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Gainesville
Nov 14, 2024
Job Description Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. * Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems. * Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems. * Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery. * Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements. * Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products. * Responsible for partnering with the business units supported to understand the business impact of support issues. * Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition. * Demonstrates creativity and initiative in problem solving. * Technical documentation of hardware/software additions or changes. * Updates inventory additions and changes to the inventory database. * Updates and closes trouble tickets and service requests. Current tools/technologies in their environment: Manage engine desktop central for imaging, citrix, use imprivata, global protect vpn, direct access vpn, freshservice ticketing system Skills: desktop, support, windows 10, troubleshooting, windows, active directory, hardware, Imaging, Deployment, Customer service, ticketing system, O365, Office 365, Printers, Help desk support Additional Skills & Qualifications: QUALIFICATIONS Education: Bachelor's degree in computer science preferred Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired). Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. Experience Level: Intermediate Level Benefits: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.