New 
Customer Service Rep (Financial Services Experience Required)
 TEKsystems | |
$21.00 - $22.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Delaware, Wilmington | |
 Nov 14, 2024 | |
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*TEKsystems*
*has a new and exciting Cash Application Specialist opportunity in Wilmington,* *Delaware* * * *Description* The Cash Application Specialist is responsible for the support of the cash application process which includes the identification and matching of monies received to the corresponding receivable cash transfers disbursements and mark-offs. *The ideal candidate is articulate, enthusiastic, and organized - with a strong commitment to delivering exceptional customer service and possessing the following key competencies:* * *Problem Solving:* Approaches complex issues logically, breaking them down into manageable parts and identifying root causes. * *Continuous Learning:* Actively seeks opportunities for professional growth, acquiring new skills and deepening expertise. * *Initiative:* Proactively exceeds job requirements, meets deadlines with minimal supervision, and is self-motivated to make a positive impact. * *Adaptability:* Responds effectively to changing circumstances, prioritizes tasks, and adjusts strategies when needed. * *Results Orientation:* Executes plans effectively, takes accountability for outcomes, and perseveres in challenging situations. * *Values Orientation:* Models company values, acts with integrity, fosters collaboration, and prioritizes ethical behavior in all interactions. * * *Essential Duties and Responsibilities* * Assume ownership and respond to customer internal/external billing correspondence complaints and inquiries in an efficient accurate and professional manner to achieve an optimal outcome. * To ensure complete resolution of all customer inquiries may need to coordinate end to end service with other business partners. * Effectively navigate multiple systems bank billing systems training provided and applications to research analyze and resolve customer inquiries. * Work effectively in a team environment using professional interpersonal and communication skills. * Basic knowledge of Property and Casualty insurance principles and company products - * Know and comply to corporate policies regulatory standards SOX internal business processes PCI and procedures while processing work and meeting/exceeding service performance and quality standards. * As business priorities change support other teams and process transactions as needed. * Complete assignments and other duties as assigned. * Maintain performance standards within a fast-paced environment. *Qualifications/Requirements* * 2 years of customer service/financial services experience preferably in a processing environment * Strong customer service skills including oral and written communication. * High School or GED mandatory associate degree preferred. * Must be comfortable in maneuvering through different company systems. * Excellent organizational skills and ability to multi-task. * Knowledge of -EXCEL-data entry. Stronger knowledge of EXCEL would be preferred * Knowledge of Outlook construct their own emails knowledge of multiple mailboxes as well as using template emails. * Ability to work independently as well as in a team environment. * Ability to handle multiple priorities within strict time constraints. * Excellent collaboration skills * Demonstrated commitment to the team and departmental goals. * Ability to make informed decisions achieving the appropriate results. * Work on-site at a Chubb Location * Work overtime as needed with an occasional Saturday. * Regular and reliable attendance *Benefits:* *Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:* ** Medical, dental & vision* ** Critical Illness, Accident, and Hospital* ** 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* ** Life Insurance (Voluntary Life & AD&D for the employee and dependents)* ** Short and long-term disability* ** Health Spending Account (HSA)* ** Transportation benefits* ** Employee Assistance Program* ** Time Off/Leave (PTO, Vacation or Sick Leave)* * * *Next Steps:* The Tek Systems Recruiting team will reach out to you to discuss next steps. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |