New 
Customer Care Representative
 TEKsystems | |
$19.00 - $25.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Iowa, Urbandale | |
 Nov 14, 2024 | |
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*Description:*
Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly. Holistic ownership of a superb agent experience using soft skills and a positive attitude. Become an expert in our best-in-class technology platforms to provide an unprecedented technology experience to our customers, showcasing our capabilities. Participate in design, testing, and evolution of our technology. Process transactions in a timely manner, ensuring operational excellence. Use sound judgement in decision-making, resulting in positive customer experience and mitigating risk to clients. Exercise compliance-centric awareness to safely do right by our customers Adhere to productivity and efficiency metrics and goals. *Skills & Qualifications:* Fixed annuity experience preferred Ability to thrive in an environment of autonomy, ambiguity, and minimal bureaucracy Sound judgment, financial acumen, high attention to detail Innovative thinking, strong people skills, relationship building. Excellent communication & presentation skills Individual that takes initiative - has ability to work independently and handle ambiguity. *Benefits:* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |