New

Customer Care Representative

TEKsystems
$18.00 - $20.00 / hr
parental leave, tuition assistance, 401(k)
United States, Delaware, Middletown
Nov 14, 2024
Attention Leading Waste and Recycling company is Hiring Customer service representatives! - New Castle County, DE About: As leader in Waste and Recycling services, our mission is To create value by renewing and sustaining our resources and our environment. with our expertise in resource renewal and sustainability, we have consistently led the industry in offering services and infrastructure that help communities and customers sustain - economically as well as environmentally - the planet's limited resources Benefits: * Competitive pay: $18-21/Hr. based on experience * Opportunity for growth - career track to CSR2, and Lead Care Representative roles * Excellent Benefits while on contract and permanent * 401k with company match * Medical, Dental & Vision * Tuition Assistance * Maternity and parental leave * Employee Assistance Program * Discounted stock program * * Job Description: The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. * Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services * Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. * Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. * Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. * Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. * Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. * Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs. * Participates in training and other learning opportunities to expand knowledge of the company, products, sale's and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. * * Additional Skills & Qualifications: * High School diploma or equivalent required * 1+ years inbound customer service experience About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.