New

Technical Support Analyst

TEKsystems
$19.00 - $22.00 / hr
sick time, 401(k), retirement plan
United States, Alabama, Birmingham
Nov 14, 2024
One of our clients in the Birmingham Market is searching for 2 technical support analysts to join their team. The ideal candidate will have a strong experience doing I.T. support and an equally strong experience providing customer service within an I.T. environment. They need to have a strong philosophy around how to help end users in their time of need. The role will also require the ability to run and complete projects within an I.T. department as well. Additional information is below: Major Responsibilities * Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities * Partner with the business and other departments for incident and problem resolution * Provide specialized dedicated technical support as requested by business partners * Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively * Provide technical support during project implementations * Build effective relationships with key business partners and provide outstanding customer service * Partner with fellow End User Analysts, Planning Analysts, Application Portfolio teams, and other groups to form a strong, dedicated support team * Consult with business partners to ensure a full understanding of technology costs of products and services (for budgeting and billing purposes) * Partner with other personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations * Stay abreast of emerging hardware and software technologies Knowledge, Skills and Abilities * Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems. * Demonstrated ability to build strong relationships with business partners, vendors and other organizations * Developed effective working relationships with all levels of employees * Customer service focused with the ability to deliver on commitments and deadlines * Demonstrated oral and written communication skills * Proficient knowledge and understanding of existing and emerging information technologies * Knowledge and ability to coordinate work across all functions in and share best practices within business units, across business units, and within company to maximize value and provide consistency in TO operations to customers * Ability to learn the business of the partners you support and their local technical environment * Ability to manage small, local projects using proven concepts to apply technology to business problems * Excellent troubleshooting and problem-solving skills * Excellent analytical skills * Proficient knowledge and experience with PC hardware repair * Duties may involve stooping, kneeling, crawling and reaching to install and check computer installations and cabling * Perform all other related duties and tasks as assigned * Ability to lift and move computer equipment weighing up to 40 pounds * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.