New

PC Support Technician

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Morris Plains
Nov 14, 2024
Description: We are seeking a dedicated PC Support Technician to join our team in Morris Plains, NJ. The ideal candidate will have experience serving as an IT support resource for manufacturing customers. This role requires a proactive individual who can effectively manage technical issues and provide exceptional customer service to end users. Key Responsibilities: * Provide comprehensive IT Level 2 support for PCs and laptops. * Ensure timely and effective resolution of technical issues to minimize downtime and maintain productivity. * Perform various PC-related tasks, including desk setup, cable management, monitor and dock connections, and connection testing. * Ensure seamless workstation functionality for all users. * Offer troubleshooting support for customers within the facility. * Address device connection issues promptly to ensure minimal disruption to their work. * Move or swap equipment around the warehouse as needed. * Maintain an organized and efficient workspace to support operational needs. * Escalate complex issues to internal IT partners and teams when necessary. * Ensure prompt and effective problem resolution to maintain high service standards. Additional Skills & Qualifications: * Customer Service:Demonstrate the ability to handle conflict effectively. * Provide high-level customer service to blue-collar end users, ensuring a positive and supportive experience. * Personality:Strong emphasis on personality fit; the ideal candidate will possess excellent interpersonal skills. * Ability to work well under pressure and maintain a proactive approach to problem-solving. Benefits Information: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.