Program Specialist - Substance Use Disorder

Job Title	Program Specialist - Substance Use Disorder
Requisition #	24665
Exemption Status	Exempt
Management Level	n/a
Direct Reports	n/a
Manager Title	CCO Behavioral Health Manager
Department	Behavioral Health
Pay and Benefits	Estimated hiring range $71,340 - $87,200 /year, 5% bonus target, full benefits.www.careoregon.org/about-us/careers/benefits
Posting Notes	This is a hybrid role that will require you to travel to our Columbia Pacific CCO communities in Clatstop, Columbia and Tillamook counties 1-2 times a month.

Job Summary

This position is responsible for working with the Substance Use Disorder (SUD) system of care across the youth and adult systems and/or physical health which includes translating policies, procedures, contractual requirements, and clinical models into core operations within CareOregon network of SUD providers. Additionally, this position is responsible for analyzing the SUD system of care, SUD service expansion, training, workforce development/support, providing system coordination, translating program requirements to practice, and leading implementation efforts - using an equity lens to address disparities within the SUD system. CareOregon is a local health plan that administers OHP benefits and is working to improve community health in partnership with our regional networks. This position acts as liaison between internal and external partners, contractors, and stakeholders to facilitate collaboration, consensus building, and ensure accountability. Work is performed under the direction of internal leaders, steering committees, and external partners. This position maintains reports, records, and documentation.

Essential Responsibilities

• Provide operational guidance on expansion and optimization of SUD services and on systems of care within the region including increasing MAT, detox, SUD wraparound services, and outreach and engagement services.
• Provide leadership and/or facilitation with Regional SUD community meetings.
• Assist in the development of regional SUD integrated clinical strategy and process needs, including identifying and tracking deliverables, identifying network and system gaps within the SUD and/or physical health systems of care, and addressing those gaps though partnerships; program enhancements; and network optimization.
• Communicate with SUD and/or physical health systems of care partners regarding reporting as per contract requirements and reporting associated with CCO contractual obligations.
• In collaboration with BH Leadership, develop and monitor a dashboard of system performance with success indicators and clinical and financial outcomes.
• Provide technical assistance to clinics on development of actionable data reports and applied use of reports within their settings (both visual management and electronic based systems).
• Represent CCO in applicable activities including clinical and other professional organizations. Serve as a representative and clinical spokesperson for the CCO in support of recovery-oriented systems of care.
• Assist in the compliance monitoring of provider network to review utilization, quality improvement, and evaluation programs for members within substance use disorder services.
• Identify and operationalize strategies related to SUD workforce development; including provider recruitment efforts; and workforce training and supporting related initiatives.
• Participate in policy and planning discussions focused on creating increasingly integrated health care delivery models on a community-wide basis.
• Collaborate with medical and behavioral health providers to create programs or processes to reach members in medical settings and engage into treatment.
• Engage CCO stakeholders, including County partners, behavioral health professionals and providers, advocates, and members through open communication and articulation of goals and vision.
• Assist in increasing system capacity for complex cases and co-occurring conditions, enhance SUD continuum of care systems, SUD Outpatient, SUD Residential and SUD Withdraw Management settings.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Bachelor's degree in a behavioral health or public health field with 3 years' experience with Substance Use Disorder/dual diagnosis work OR a Master's degree in a behavioral health or public health field with 2 years' experience with Substance Use Disorder/dual diagnosis work
• Minimum 3 years' experience as a program specialist/coordinator in behavioral health and/or social services
• Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle

Preferred

• Experience working within a Medicaid managed care environment and/or working with vulnerable populations in community SUD settings
• CADC I or higher

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of the clinical management of diverse mental, behavioral health, physical health and SUD systems of care principles and practices
• Working knowledge of Community Mental Health and SUD services and programs in Oregon, including working knowledge of OHP benefits, payment issues, practice models, and continuous quality improvement concepts
• Working knowledge and use of Trauma-Informed language and principles, social determinants of health, use of Person First language and principals
• Working knowledge of OARs and CCO requirements pertaining to SUD continuum of care, and the delivery of SUD services and supports

Skills and Abilities

• 
  

  Excellent problem-solving skills

  
  
• Excellent interpersonal skills
• Ability to coordinate and organize committee meetings and workgroups that maximize opportunities for participation by all stakeholders
• Ability to remain flexible, positive, and adaptable in a continuously changing environment and support others to embrace change
• Ability to plan, prioritize, and coordinate multiple projects or tasks
• Ability to create engagement and bring individuals together; ability to work effectively as part of a cross-functional team and foster an environment where change is embraced and supported
• Ability to be high-energy, persistent, assertive, data driven and focused
• Ability to work both independently and collaboratively, with a high degree of professionalism
• Proficient in Microsoft tools; ability to effectively track and report on progress
• Support the organization's commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals
• Ability to work in an environment with diverse individuals and groups, including an appreciation and understanding of serving a diverse member population
• Ability to work with community partners and commute back and forth to the specific assigned work region (i.e., Metro region or North Oregon Coast)
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

• Ability to operate a motor vehicle

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment and/or mobile technology

Travel: Requires travel outside of the workplace at least weekly; the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.

Work Location: Office setting

#Li-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.