Sales Support Representative II

Location

US-NJ-Mount Laurel

Company

Canon Financial Services

Canon Financial Services in Mount Laurel, NJ is currently seeking a Sales Support Representative II (Representative, Sales Supt II). The Sales Support Representative II will be responsible for acting as a liaison for all Direct Channel Sales sources, including ESS (3 Zones), CSAP, and National Accounts.The role requires strong collaborative abilities, relationship building skills, and consummate technical/professional knowledge.Workflow management, adaptability, a positive/constructive attitude, and ability to effectively manage stress in a fast-paced environment is also a must.

Benefits start on day one including medical, dental & vision.
Schedule: Monday - Friday 10:00am - 6:30pm

This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

- Responsible for being the Single Point of Contact for assigned territories/branches
- Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc.
- Ensure all core systems are notated accurately and promptly
- Works to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc.
- Work with Sales to forge partnerships and creative resolutions
- Build internal trust and support with respect to accomplishing common organizational goals; strong understanding of CFS business landscape
- Provide timely responses to rate inquiries and non-standard rate structures. Ensure all core systems are notated accurately and promptly
- Verify application equipment MSRP values and models, validates soft costs
- Work in a team environment within Sales Support along with Risk Analysts, Documentation/Contract Management associates and Customer Service Representatives to quickly facilitate responses and deliver results
- Build, maintain and navigates working relationships with Direct Channel partners
- Supply details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review
- Partners with Credit Risk Analysts to obtain additional credit information to decision challenged credit applications
- Communicate application status and credit decisions to Direct Channel sources
- Offers creative resolutions to move Direct Channel business forward when applicable
- Communicate with Credit and Collections to determine causes of delinquency and to facilitate resolutions on pended credit applications
- Partner with Documentation Administrators/Bid Group to support terms and conditions modifications
- Collaborate with Documentation Team to research and validate lease signers, provide customer contacts for verbal acceptances
- Assist with Documentation follow up activities as needed, i.e.
- Follow up on outstanding/aged POs to obtain status updates on invoices for booking
- Meet individual goals consistent with position level requirements
- Proactively completes the responsibilities of the position while meeting performance standards with minimal supervision
- Participate in/lead projects, initiatives, and trainings as assigned by management
- Develop training for outside Sales Teams and internal Sales Support

- Bachelor's degree or equivalent experience preferred
- Minimum five years in relationship management and/or financial services required
- Prior experience processing, scoring, and communication of credit decisions a plus
- Energetic, team player with positive attitude and professional demeanor
- Strong desire to pursue a career in the financial services industry
- Proven ability to handle multiple tasks and meet deadlines with accuracy
- Exceptional ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment
- Intermediate knowledge level of Excel and Microsoft Office products
- Excellent interpersonal skills with a focus on rapport/relationship building, listening, and follow up skills
- Exhibits outstanding written and verbal communication skills and takes initiative to disseminate key departmental information
- Strong analytical, problem solving, qualitative, and quantitative skills required
- Experience succeeding in a fast-paced, issue resolution driven environment

The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated rate for this role: $26.02 - $38.97 hourly

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022* and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

* Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers

#CFS

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