Field Service Team Leader

Field Service Team Leader | Utilimaster | Generic Location

Regular Employee | Hourly Non-Exempt | $35.00 - 35.00

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by ten industry-leading brands -- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, Builtmore and Independent Truck Upfitters. Over 4,000 employees across eleven states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do:

The Field Service Team Leader position is a working Team Leader role. The Team Leader is expected to perform all typical duties of a Field Service Technician, to assist work flow, with additional duties related to leadership. The Team Leader may be designated as the job site supervisory figure for other Field Service Technicians.

• Responsibilities required of Field Service Technician role, plus:
• Ensure Field Service Technician compliance to company and job site policies and procedures
• Provide training and instruction to other Field Service Technicians
• Serve as a back-up to the Field Service Supervisor when they are unavailable.
• Ensure project work is performed within budget and on schedule.
• Provide project status and schedule updates to interested parties, as applicable.
• Work with Field Service Technicians to achieve and exceed target productivity levels.
• Identify areas of improvement and work to implement such improvements, focusing primarily on areas of Safety, People, Quality, Delivery, and Cost.
• Be an active participant in resolving conflicts before they become significant
• Proactively identify and communicate issues and risks to applicable stakeholders.
• Provide support, encouragement and feedback to Field Service Technicians.

What you need to be successful:

• HS Diploma or GED required
• Proven work experience as a Field Service Member for our company with excellent attendance and
• Favorable performance background.
• Valid Driver's license.
• Proficient in the use of hand and power tools.
• Must be willing and able to travel for more than 30 days at a time.
• Ability to work and execute tasks as instructed.
• Must be able to lead a team at work site.
• Possess, or be able to obtain Passport and be able to enter Canada and Mexico.
• Ability to manage site projects.
• Willing and able to work outside in all weather conditions and work positions.
• Must be willing and able to fly in a commercial airliner.
• Understand and uphold company's Quality Assurance standards.
• Communicate effectively with customers and coworkers.
• Consistently display behaviors that support the Company Values with a sense of urgency to exceed our customers' expectations.
• Strong and consistent attention to detail.
• Versatile, flexible, and a willingness to work within constantly changing priorities.
• Capable of comprehensive listening (understanding the message(s) that is being communicated).

Strong:

• Communication skills, verbal and written
• Organizational, problem-solving, and analytical skills
• Ability to learn and utilize company technology, including hardware and software.

Why The Shyft Group?

At The Shyft Group, we believe our people are our greatest
asset. That's why we're committed to fostering an environment where you can
thrive personally and professionally. When you succeed, we all succeed. We
offer comprehensive benefits that prioritize your health, financial well-being,
and work/life balance-because we know your best work happens when you feel
supported in every aspect of life.

Stay Healthy: Your health is our priority. We
provide:

• Comprehensive
  Medical and Rx Plan
• Health
  Savings Account (HSA)
• Complete
  Dental and Vision Coverage
• Healthcare
  Flexible Spending Account (FSA)
• A
  proactive Wellness Plan to help you stay at your best

Financial Security: We're here to help you build a
secure future. Our benefits include:

• 401(k)
  Retirement Savings with employer contributions
• Short-
  and Long-Term Disability coverage
• Company-Paid
  Life and Dependent Life Insurance
• Options
  for Voluntary Term Life Insurance

Work/Life Balance: We know a fulfilling life outside of work fuels success at
work. We offer:

• Educational
  Reimbursement to support your professional growth
• An Employee
  Assistance Program (EAP) for guidance when you need it
• Dependent
  Care FSA to help manage family responsibilities

At The Shyft Group, we don't just offer benefits-we offer
peace of mind. Join us and experience the difference!

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.