Lead Loss Prevention Officer, M-F 5am to 1 pm

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

GREAT CAREER OPPORTUNITY

MONDAY - FRIDAY 5:00AM TO 1:00 PM

Job Mission:

Under the general direction of the Loss Prevention Supervisor and day to day oversight by the Loss Prevention Team Lead, perform a variety of customer service and protection duties to monitor and ensure compliance with company policy relative to security, safety, and property.

Monitor and respond to alarm signals and incidents at 100+ New Balance locations around the world from our global security operations center using intrusion alarm, video management, electronic access control, comprehensive risk management and dispatch activity tracking systems.

Major Accountabilities:

• Provide excellent customer service to our internal and external New Balance customers.
• Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
• Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.
• Maintain oversight of all security programs such as photo ID enforcement, parking, C-TPAT, visitor management, emergency evacuation planning, security and safety observations, confidential material destruction, fire extinguisher and lighting audits, and facility patrols.
• Serve as training administrator for all internal New Balance and contract security staff for all operational programs, procedures, and security systems.
• Oversee the contract security operation at New Balance and liaison with contract security manager. Responsibilities include: screening new hires, training staff, and monitoring and evaluating performance of each officer.
• Position does not work a set shift and is on a flexible schedule to accomplish oversight and training requirements above. Travel between all Massachusetts locations is required.
• Assist with purchasing and invoice review and approval of contract service agreements, parts and service, and security systems projects.
• Expert with electronic access control system software. Monitor and respond to door alarm and card swipe activity for over 40 locations both domestic and international for more than 9000 active access card holders globally. Interpret access clearances, schedules, and create new badges.
• Expert with video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.
• Understand and navigate intrusion alarm system hardware design, operations, and functions. Interpret zone locations, behavior, arm/disarm, and bypass zones. Assist local and remote customers with keypad operation.
• Expert with incident management and reporting software. Comprehensive reports must be filed for all incidents that occur. Reports are generated locally by a responding officer and are also submitted by our customers from any location. Officer must monitor the report inbox daily and investigate promptly.
• Using the incident management software for dispatch, track all daily work-based activities.
• Serve as application administrator for several security systems. Design, setup, and management of daily user features outlined above, create user profiles, and troubleshoot issues that occur.
• Assist with security systems projects. Remote programming, setup, and testing of new security systems installations in corporate, manufacturing, distribution, international, and retail environments.
• Assist with development of new security systems features, testing, and training materials.
• Able to serve as service coordinator for security systems at all domestic locations. Troubleshoot equipment issues that occur, request and manage service with our service providers, and manage internal service tickets.
• Able to serve as gateway manager of all incoming incident reports and service requests. Review each report/request, prioritize, and assign to the appropriate team member for investigation or completion.
• Assist with training new contract security officers using outlined materials when support is requested.
• Perform container inspections and investigate and report discrepancies in compliance with CTPAT program.
• Perform interior and exterior patrols of facility to ensure compliance with safety and security policies and procedures. Interact with employees and management to assist in correcting deficiencies related to the safety/security environment.
• Open and Close building(s) as scheduled.
• Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.
• Assist in performing crime prevention and confidential investigative work as directed by LP management. As an agent of the company, may appear as a witness in court cases extending from internal investigations.
• Perform other related duties as may be assigned or directed.

Job Requirements:

• Minimum 5 years of security or technology-based experience and/or BS college degree
• Experience supervising or leading others is desirable
• Advanced skill with computers and Microsoft Office applications
• Experience with computer networking
• Expert at navigate multiple software-based security systems
• Experience with security systems operations and maintenance
• Administrator knowledge and experience with the following systems is required:
  • Software House CCURE 9000 Security & Event Management
  • ExacqVision Video Management
  • Resolver Risk & Incident Management
  • DSC Intrusion Alarm
• Professional email communication and report writing proficiency
• Current First Aid/CPR certification desirable
• Ability to speak or understand Spanish is an advantage
• Valid drivers' license, vehicle, and phone required
• Ability to conduct the extensive interior and exterior walking patrols required of this position.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.