VP, Operations (onsite)

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL (Onsite)

VP, Operations

The VP, Operations will be responsible for directing the entire Order Entry, Production, Service, and Supply Chain operations. In addition, will serve as the finance Point of contact for Sonova USA operations team and collaborate closely with the local and global controlling departments.

Responsibilities:

• Direct responsibility of the Aurora Operations & Distribution Center (AODC) production, service and supply chain, including close collaboration with functional teams within all Sonova U.S. entities and across multiple global business units
• Accountable for planning and execution of the budget and all financial activities at AODC, including data management and reporting
• Provides vision and leadership in identifying the next generation of order entry and warehouse/shipping operations
• Responsible for planning, assigning and directing activities for Direct and indirect reports: appraising performance; rewarding and addressing performance issues: addressing complaints and resolving problems
• Ensures that, as the company grows, distribution capabilities meet or exceed all industry and customer requirements for cost, quality and responsiveness
• Oversees and drives continuous improvement in all key areas of the operation including safety, quality, cost, delivery and employee engagement
• Applies progressive quality process audits, policy deployments and other proactive quality management practices
• Determines the resources, skills, and structure needed for the operations organization to achieve business objectives. Encourage and ensure career development and succession planning discussions.
• Participates as a member of the senior management team

More about you:

• BA / BS Degree in Business, Management, Engineering, or related discipline
• Minimum 7 years of management experience in the Hearing Aid industry preferred OR related management experience in order management or distribution/warehousing
• Prior SAP experience highly preferred
• Prior experience managing a diverse team of employees with varying skills and proficiencies

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  
  
  
  • Additional supplemental life/ad&d coverage available
  
  
  
  
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  
  
  
  • STD LTD Buy-ups available
  
  
  
  
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $190,000 - $280,000 . This role is also bonus and EEAP eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.