Business Systems Analyst

LMI is seeking a Business Systems Analyst to support USPS's Artificial Intelligence Virtual Assistant (AIVA) operations. The Business Systems Analyst will be part of a team that is delivering comprehensive software lifecycle support for the AIVA product developed by USPS. All BSA candidates must have strong communication skills, a passion for project management and testing, and a desire to learn new technologies on high-profile projects.

At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.

Excellent organizational skills and ability to meet deadlines.
• Superior communication skills, both oral and written.
• Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities.
• Gather business-focused requirements to support development teams and product owners, including supporting the backlog and ensuring the user's perspective is considered.
• Identify core business needs, decompose, and document concepts of operation, story maps and user stories, document business rules and construct workflow diagrams, as needed.
• Develop and refine business needs statements and/or change requests containing clear and actionable epics, features, and user stories with acceptance criteria.
• Work with Product Management, Technical Leadership, and mission stakeholders to establish and monitor baseline key performance indicators (KPI)/metrics.
• Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.
• Participate in scrum, sprint planning, story refinement and backlog refinement sessions.
• Develop documents to support program compliance with USPS IT Technology Solutions Life Cycle.
• Identify and communicate risks and issues.

Qualifications:

• 8-10 years of experience in supporting cross-functional teams and engaging with leadership at various levels within an organization.
• Bachelor's Degree in relevant business, technical, or professional, or equivalent experience.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint), SharePoint and MS Teams.
• Ability to communicate clearly with a variety of stakeholders.
• Strong analytical and problem solving.

Preferred Qualifications:

• Experience working in an agile software development framework.
• Prior experience with Kubernetes, DialogFlow, and/or Google Cloud Computing Services.
• USPS Public Trust holder

Target Salary Range: $77,978 - $130,000

Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.