Junior Enterprise Application Support Specialist

Application Systems Analyst II

Junior Enterprise Application Support Specialist supports enterprise applications and operational systems, ensuring the smooth flow of business processes. This role involves providing end-user support, overseeing system functionality, coordinating technical issue resolution, and assisting with system configuration and training.

Compensation & Benefits:

Estimated Starting Salary Range for Junior Enterprise Application Support Specialist: $60,000 - $75,000 Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Responsibilities Include:

* Provides support to end users utilizing support service.

* Reports and maintains support information to service Information Technology (IT).

* Provides input and oversight for training needs. Assists and oversees in the coordination and training of end users.

* Provides input in the coordination and resolution of technical issues with IS including the application of upgrades, systems administration, and application integrations.

* Provides general system oversight, ensuring communication flows smoothly.

* Maintains consistency for all aspects of the system within each installed site.

* Collaborates to ensure data flows fluidly and supports customer needs.

* Configures system settings and options. Plans and executes unit testing and integration and assists with acceptance testing. Creates specifications for systems to meet business requirements.

* Identifies issue trends and communicates to leadership where additional training may be needed.

* Provides end user support, training, and communications.

* Acts as point of contact for communication between application vendor and Cherokee Federal.

* Serves as a point of liaison with IS and Cherokee Federal to address business or systems issues.

* Performs other job-related duties as assigned.

Experience, Education, Skills, Abilities requested:

* 2 to 4 years of experience with Application or End User Support (or an equivalent combination of education and experience).

* Excellent written, communication, presentation skills.

* Computer skills including working knowledge of Microsoft Office products.

* Working knowledge of Ticketing Systems such as Service Now (Jira or similar are acceptable).

* Advanced planning, organizational, analytical, and creative problem-solving skills.

* Ability to provide excellent customer service to internal clients and work with all levels of leadership.

* Must be a US Citizen or Green Card Holder eligible to work for any employer in the US without sponsorship for citizenship.

* Must pass pre-employment qualifications of Cherokee Federal.

Preferred:

* Bachelor's Degree is not required but is helpful. Prefer experience over degree.

* Working knowledge of applications and/or systems (Oracle HCM, Concur, SalesForce Admin, Deltek CostPoint, etc.).

Company Information:

Cherokee Nation Businesses Corp - CFED (CNB) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNB, visit cherokee-federal.com.

#CherokeeFederal #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Keywords:

* Application support

* Enterprise systems

* Technical issue resolution

* System configuration

* End-user training

Similar Job Titles:

* Systems Analyst

* Application Support Specialist

* IT Business Analyst

* Technical Support Analyst

* Software Systems Analyst

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.