Military and Veteran Benefits Specialist

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Duties

• Assumes responsibility for the effective administration and coordination of military-related benefit programs.
• Prepares and distributes information to students about various military benefit programs.
• Prepares and submits certifications of attendance for new and continuing students.
• Checks eligibility status of student and updates records to reflect correct current entitlement.
• Acts as a liaison between the Department of Veterans Affairs and other military entities and the student; researches and resolves problems with claims, billings, non-payment, etc.
• Maintains and organizes files for students with required forms and documentation.
• Maintains virtual file of records and communication with student.
• Ensures that benefit programs are administered effectively, efficiently, and in accordance with the University's policies as well as legal regulations.
• Maintains confidentiality.
• Establishes and maintains effective communication, coordination and working relations with students, mentors and other university personnel.
• Communicates benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email.
• Answers student questions regarding military benefits; answers questions from other personnel about students' benefits within the parameters of confidentiality.
• Attends and participates in departmental meetings as required to ensure information given to students and University personnel about military benefits is accurate and up to date.
• Establishes and maintains professional relations with military contacts, Utah State Approving Agency and other business professionals.
• Obtains and conveys information as required for compliance.
• Ensures problems are effectively resolved.
• Ensures payments and paperwork are processed timely and accurately.
• Promotes a positive image of the University and upholds its reputation.
• Attends yearly workshops offered by the VA and SAA to receive information affecting benefit administration.
• Assumes responsibility for related duties as required or assigned.
• Ensures work area is clean, secure and well-maintained.
• Completes additional projects as assigned.
• Attends and participates in University meetings as required.
• Performs other job-related duties as assigned.

KSAs

• Well organized
• Attentive to detail
• Strong public relations and communications skills
• Ability to assist and support others
  

Minimum Qualifications

• High School Diploma or equivalent
• 2 years of experience in financial aid or similar customer service field/environment
• Basic accounting knowledge
• Must have reliable internet connection
  

Preferred Qualifications

• Knowledge and/or experience working with VA benefit programs.
• Experience with Banner or other information management system.
• Experience working with US Military and their dependents.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.