Clinical Field Experience Facilitator | K12 Schools (Full-time/Salaried) - Teacher Preparatory Education

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Job Summary:

As an individual contributor, the Clinical Field Experience Facilitator is responsible for establishing and maintaining relationships with stakeholders in support of high-volume placement efforts and all associated placement requirements. The incumbent is skilled at being multi-faceted in one's approach to researching, documenting, and communicating across multiple sources. Under the general direction from the immediate manager, the employee is a subject matter expert whose work will have direct impact on students and team objectives as well as department goals and is charged with taking initiative and acting independently on situational matters and other needs that may arise outside of standard assignments.

Job Qualifications:

• Bachelor's degree from an accredited institution in an applicable field
• Agility using MS Office products/software and easily learn new technology
• Two (2) years of experience providing high quality customer service within education, clinical experience, sales, or a related field, developing and maintaining relationships with outside stakeholders using Customer Management Relationship (CRM) systems, i.e. Salesforce

Office Requirements:

• Able to travel 5-10% of time to various locations and to Salt Lake City, UT
• Sit/stand for prolonged periods at computer/laptop and manage calls
• Adapt schedule as necessary to include nights and/or weekends
• Provide a quiet and professional area to work and be on camera

Essential Functions and Responsibilities:

• Manage and develop relationships with school districts, school administrators, and host teachers to create access for initial licensure and advanced program students to complete clinical experiences in their local communities
• Negotiate and resolve concerns that impact all stakeholders using effective conflict resolution skills, negotiation skills, professional communication, and urgency
• Navigate highly complex clinical experience situations that require leadership, professional judgment, and discretion
• Determine where to place students based on previous interactions, partnerships, agreements, and proximity to students to ensure that student needs, timelines, and accreditation requirements are met
• Maintain complete knowledge and understanding of WGU licensure requirements, programs, policies, and evolving state mandates and accreditation criteria, and be able to effectively explain the model to education partners
• Exceptional written and verbal communication skills required for interacting with school districts, school administration, host teachers, students, and WGU faculty members
• Ability to manage time effectively and shift priorities as needed to ensure that deliverables are completed within expected timeframes
• Properly document all interactions in detail including phone calls, emails, and meetings to ensure that all information is accounted for on student records in student relationship management system
• Interpret data to develop action plans that ensure accuracy on all student records
• Collaborate with other departments to ensure that the student journey is efficient and student-centered, and collaborate within the department to ensure that all aspects of the clinical experience are seamless and demonstrate our student obsession
• Project a professional presence in all interactions with internal and external stakeholders to earn trust and confidence in our work
• Lead innovative projects and facilitate committees that improve our processes and deliver better results
• Participate in delivering training and ongoing support for new team members
• Complete other projects as assigned

Knowledge, Skill and Abilities:

• Ability to autonomously conduct research, gather information, and make informed decisions with little oversight
• Ability to collaborate effectively to build and foster strong relationships
• Highly professional written and verbal communication skills required
• Ability to analyze data to ensure that all inputs are accurate and meet accreditation requirements
• Able to effectively prioritize tasks to maximize efficiency and meet tight deadlines
• Highly attentive to details, accuracy, and providing high-quality results
• Excellent customer service skills, conducted with integrity and empathy towards all stakeholders
• Comfortable adapting to frequent changes and able to adopt new processes quickly
• Team player mentality with a positive attitude through challenges
• Knowledge and use of Microsoft Office Suite and Google products is desirable
• Strong organizational strategies and skills needed

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas that impact on the overall achievement of results for the job area.
• Work is limited in scope and typically task-related or less complex. Work is closely supervised.

Problem Solving & Decision Making:

• Responsible for employing minor changes in systems and processes to solve problems.
• Identifies, defines, and addresses problems that are not immediately evident but typically not complex.Issuesgenerally arewithin the immediate job area and solved through prior experiences or standard procedures.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain information or provide explanations and interpretation.

Disclaimer:

This information does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job, and such, including job location, is subject to change without notice.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.