Branch Operations Flex Manager - Officer

Branch Operations Manager Flex-Officer is responsible for the day to day teller operations of the branch. Ensures customers are served promptly and the department balances at the end of each business day. Must utilize knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions. Coordinates and oversees the implementation of Bank programs.

Responsibilities/Duties:

• * Exercises the usual authority of a leader concerning the implementation of communication of corporate policies, programs and objectives related to the staffing, training, performance, promotions and career development of staff members. The emphasis is to ensure a customer focused staff that is compliant.
• * Responsible for the direct supervision of the teller and senior teller staff.
• * Responsible for the scheduling process of tellers.
• * Approve teller transactions.
• * Responsible for the opening and the closing of the branch.
• * Balance all aspects of the branch such as cash, cash advance, vault, discipline, training & development and motivation of staff.
• * Research and resolve teller differences.
• * Perform the employee evaluation process for the teller department.
• * Perform teller functions when not directly supervising.
• * Evaluate and focus on the strengths and weakness of the teller staff and provide ongoing training and coaching.
• * Conducts daily/weekly operations meetings with staff.
• * Attends regularly scheduled meetings with Branch Sales Coordinator.
• * Works in concert with the Branch Sales Coordinator to ensure attainment of the branch sales goals.
• * Communicate, support and participates in outbound sales events.
• * Provides timely reports and accurate monitoring of relevant data.
• * Performs other duties as assigned.
• Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank's internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.

Skills/Abilities Required:

• A self-motivated, detailed individual with a thorough knowledge of the teller operations and the senior teller operations.
• Must be versatile and possess excellent communication skills to interact with employees and customers.
• Must know all security procedures pertaining to alarm systems and pertaining to security. Must have thorough knowledge of vault balancing and ATM balancing.
• Ability to inspire confidence, trust, and respect. Willing to further education in banking.
• Prior management/supervisory experience involving Bank operations with an emphasis on the Teller area.
• Strong oral presentation and written skills for both group and one on one situations involving customers and with employees in a management setting.
• Strong leadership abilities to provide Teller team with motivational direction.

* Previous experience in teller work direction in the teller department and banking experience required.

* High level of customer service skills.

* High school diploma or equivalent.

Work Environment/Conditions:

The noise level in the work environment is usually moderate.

Marquette Bank's total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits.

You Belong Here. We offer an inclusive workplace to encourage, support and celebrate our diverse employees and the communities in which we work and serve. Our culture is built on a commitment to serve others. Working together, valuing each other and celebrating our uniqueness delivers a better financial future to our customers and neighbors. To learn more about our diversity and inclusion commitment, please visit: https://emarquettebank.com/about-us/diversity-and-inclusion-commitment

Marquette Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.