Scheduler Senior - Beaumont Specialty General Surgery

Summary:

The Scheduler is responsible for coordinating schedules and/or surgical add-on scheduling requests for same-day and next-day add-on procedures. The Senior Scheduler will work closely with Specialty Team Leaders/ Charge Nurses and Perioperative Nursing. The objective is to facilitate efficiency in the utilization of clinical staff and coordination of scheduled surgeries and add-on surgeries throughout the day in a customer-friendly manner. The Senior Scheduler will enter patient flow data throughout the day to maintain the EPIC board, multi-task the entire shift, answering phones, coordinate with physician offices, Preop, and PACU staff, and ensuring effective communication throughout the department.

Responsibilities:

• Speak with patients over the phone to schedule, remind and follow up on appointments.
• Add, cancel, or make changes to appointments.
• Prepare daily call sheets.
• Perform patient intake, including the completion and filing of all necessary records.
• Resolve appointment conflicts for staff and patients.
• Produce and process schedules and reports as they are requested by leadership.
• Adhere to basic standards of organizational policy /procedures by planning and coordinating resources.
• Perform other duties as assigned.

Requirements:

• High School Diploma
• General working computer knowledge, including Word, Excel, and Internet.
• Excellent interpersonal skills.
• Ability to perform more than one task at a time and solve problems quickly.
• 1 - 3 years of experience in a related area.
• Surgical and/or medical office experience

Work Type:

Full Time

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