Patient Experience Representative Service Excellence/Per Diem

POSITION SUMMARY: The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.

MINIMUM QUALIFICATIONS:

EDUCATION: High School Diploma or equivalent.

CERTIFICATION/LICENSES: BLS issued by American Heart Associate is preferred.

SKILLS:

• Hospitable and sensitive to needs and feelings of others
• Passion for making people feel welcome
• Comfortable talking to and greeting patients, associates, and visitors
• Ability to enforce challenging restrictions in time of infectious disease outbreaks.

EXPERIENCE: One year experience working in customer service preferred.

NATURE OF SUPERVISION:

-Responsible to: Patient Experience Manager

ENVIRONMENT:

-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.

-Bloodborne pathogen: B - If involved in clinical contact

PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).