New

Director of Escrow Operations

First American
: $114,600 - $191,000 Annual
sick time, 401(k)
United States, Florida
3563 Philips Highway (Show on map)
Nov 15, 2024
Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. Provides leadership, manages day-to-day execution, and is responsible for escrow operations of a large group or multiple groups/ departments. Typically is accountable for internal and offshore production units. Participates in developing, interpreting and implementing policies and procedures. What You'll Do: Manages multiple areas of escrow operations through subordinate managers and supervisors. Provides significant input to the development and implementation of strategic goals, manages multiple areas of escrow operations with impact over a state or large region. Responsible for expense management and budget administration Implements operational efficiency improvements with broad impact. Implements goals, objectives, and work standards for the department. Develops short and long range plans for the organization. Ensures that the organization's goals and objectives are appropriately defined, communicated and achieved Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. Has full supervisory responsibility for a large staff. Delegates tasks, manages work flow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities. What You'll Bring: Bachelor's degree or equivalent combination of education and experience 10+ years of directly related experience 8+ years progressive management experience Demonstrated competency in executing strategic plans. Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources. Possesses and applies a broad knowledge of principles, practices, and procedures of titles services and related fields to the completion of complex projects. Experience and knowledge of functional tools and infrastructure. Understanding of metrics/dashboards that drive an environment and culture of continuous improvement. Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions. Possesses problem solving, collaboration, critical thinking, team building, and presentation skills. Results oriented and solution thinking with time management and project management skills. Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential. Pay Range: $114,600 - $191,000 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.