Medical/Office Assistant

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for a Medical/Office Assistant.

Under the direction of a Physician, Nurse Practitioner, Physician Assistant, or the Clinic Manager, the Medical/Office Assistant, provides routine clinical and administrative support for the team and assigned patients.

Essential Job Responsibilities:

• Preps patient charts which include utilizing Michigan automated Prescription System (MAPS) database where available.
• Escort patients to exam rooms, interviews patients, measures vital signs, including weight, blood pressure, pulse, and document all information in patient's chart.
• Assists physicians and/or NP/PA in exam room as needed.
• Distributes screening forms to patients as appropriate.
• Assist with toxicology screens as needed and required.
• Completes a medication review with the patient.
• Assists with completion of Medication Prior Authorizations.
• Administers ADHD testing and EKG'S as ordered and required.
• Conducts drug screens with patients as needed and required.
• Provides patients with instructions as instructed by physician or NP/PA.
• Monitors status of laboratory and other diagnostic tests ordered. Ensure all related reports, labs and information is filed and available in patients' medical records.
• Cleans and prepares exam rooms, ensuring adequate medical supplies, instruments and sterilization is completed as required.
• Takes telephone messages and makes sure that information is routed appropriately to Psychiatrist, Nurse Practitioner, House Supervisor, or Charge Nurse.
• Resolves telephone inquiries including communication with pharmacies and insurance companies as well as taking escalated patient calls.
• Assists in escorting patients to the hospital when needed.
• Provides administrative support to the clinic or units as needed.
• Provides backup to the Medication Management Clinic Receptionist and Clinic Lead as needed. When working inpatient, may provide support and assistance to Mental Health Technicians.
• As a trained delegate of the prescribing provider, the medical assist will gather samples per provider orders, log them out appropriately and present them to the provider for review before distributing the samples to the patient.
• As a trained delegate of the prescribing provider, the medical assistant may assist the manager or office coordinator with inventory control of sample medications including logging in new samples received after than have been checked by a provider, monthly review of expiration dates, and is an active participant in the weekly two person count and reconciliation of the inventory
• All other duties as assigned.

Education and Experience Requirements:

• High school graduate or equivalent required.
• Medical Assistant certification preferred but not required.
• Previous work experience in providing support to psychiatric patients in an inpatient or outpatient setting highly preferred.
• CPR/First Aid Training.
• Knowledge of pharmaceuticals and demonstrated knowledge and competency related to Sample Medication Policies and Procedures.

Benefit Highlights:

• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off (PTO) of 6.46 hour biweekly accrued
• Basic Life Insurance of 1x your salary
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Student Loan Reimbursement Program (Up to $200 per month)
• Tuition Reimbursement
• Pet Insurance and much more

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

Forest View Hospital is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Forest View Hospital is an equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At Forest View Hospital, our Human Resources department is here to help prospective candidates by matching skillset and experience with the best possible career path. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning Forest View Hospital, UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.