Inpatient Service Specialist

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Inpatient Service Specialist (ISS) provides administrative and high level customer service support to patients, families and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system; answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

Department Name: Level Three - CICU
Job Status: 24 hours per week, eligible for benefits
Shift: Days/Evenings, 6:45am - 7:15pm. Every third weekend required and spring/winter holidays.

• EDUCATION - High School Diploma or equivalent.
• EXPERIENCE - One year of administrative/clerical experience in a customer service environment.
• EQUIVALENCY - A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.).
• Conducts patient and family rounding to ensure patient's/family's comfort level and to provide excellent customer service.
• Provides general support for administrative functions and processes that support a department and its team members.
• Arranges and schedules meetings ,including conference calls and seminars.
• Creates and maintain files and/or filling systems.
• Provides a high level customer service support and assistance to patients, families, physicians and internal team members.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system.
• Performs responsibilities related to creating patient identification cards, including photographing patients.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

COMPETENCIES

• BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
• COLLABORATING - Working cooperatively with others to help a team or work group achieve its goals.
• COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• CONTINUOUS LEARNING - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
• MANAGING WORK - Effectively managing one's time and resources to ensure that work is completed efficiently.
• QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Must have a proficient knowledge of basic office equipment.

SCOPE AND LEVEL

• Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

• Audio-Visual: Color Discrimination - Fair
• Audio-Visual: Depth Perception - Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

• Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with others effectively

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.