Business Application Support Specialist

State of Vermont
life insurance, paid holidays, tuition reimbursement
United States, Vermont, Waterbury
Nov 15, 2024
Overview The Business Application Support Specialist within the Child Development Division (CDD) will provide professional systems support, analysis, and troubleshooting for CDD's information systems including but not limited to the Child Development Divisions Information System (CDDIS) which is Salesforce based, support around multi factor authentication (MFA), OnBase, OKTA, etc. This position performs as lead subject matter expert in a help-desk like capacity to support systems users, and helps directs and manages the system-impact analysis of enhancement requests due to business process changes. This position will also help with implement of the second phase of the Child Development Divisions Information System (CDDIS) which is the CDD Licensing and Credentialing. The BASU specialist will assist with discovery, requirements gathering, testing in all capacities, documentation, training and guidance creation. Work is performed under the general direction of CDD's Business Applications Support Unit Manager. All CDD staff perform their respective functions with the goal of ensuring that the division's work is client-centered, supports equitable outcomes, and is high-impact. This is a hybrid office-based/remote position based at the Waterbury State Office Complex, although staff have the option of working on-site full-time. Who May Apply This position, Business Application Support Specialist (Job Requisition #51448), is open to all State employees and external applicants. If you would like more information about this position, please contactterri.lavalette@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting. AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights. Environmental Factors Duties are performed largely in a standard office setting. Private means of transportation should be available for required travel. The role involves intensive interaction with departmental staff to include officials who may advocate strongly for their programs. Must be able to communicate and interact directly with employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence. Minimum Qualifications Bachelor's degree AND two (2) years technical level experience working in a business environment using an enterprise application system. OR Associates degree in business or computer science AND four (4) years experience at a technical level working in a business environment using an enterprise application system. OR Six (6) years experience at a technical level working in a business environment using an enterprise application system. Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website. Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.