Legal Support Supervisor

The Auto Club Group
paid holidays, tuition reimbursement, 401(k), remote work
United States, Michigan, Oakland
Dec 11, 2024
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Required to work in the Troy and Mt. Clemens office 2 days a week, and work from home 3 days a week. Legal Support Supervisor - AAA/The Auto Club Group* What you will do: Reports to: Legal Operations Manager The Legal Support Supervisor oversees the daily operations of Legal Assistants (Legal Secretaries) and/or Paralegals, ensuring efficient workflow and high-quality service delivery. This role involves training and developing staff, managing performance, counseling, discipline and implementing process improvements. The supervisor also facilitates communication and collaboration between internal teams, clients and external partners. Primary Duties and Responsibilities (details of the basic job functions): Collaborate with management to develop and maintain departmental procedures. Advocates a strong team and client relationship within the company and with external parties, organizations, agencies, etc. Assist with recruitment and selection Ensure adherence to procedures through reviews, coaching and mentoring. Analyze workload, productivity, and capability to meet ongoing needs; allocate work assignments to maximize resource efficiency. Provide office administration support on an as needed basis. Review, approve and audit legal expense payments processed by department staff. Assist in managing the legal matter management system, including implementation project, training, data maintenance and quality assurance efforts. Recommend and assist in implementing new processes to enhance operational efficiency, streamline practices, drive change, and control costs. Support management in achieving strategic and operational goals. Assist with other projects and tasks as requested by management. Supervisory Responsibilities: Legal Assistants, as assigned. Train and develop, coach and counsel assigned staff in accordance with Human Resource policies and procedures. Participate in selection and hiring processes. How you will benefit: Our Legal Support Supervisor will earn a competitive annual salary of $63,814 - $90,000 with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement We're looking for candidates who: II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Bachelor's degree (B.A. orB.S.) Experience in: Minimum five years' experience in law office or legal department administration as a legal assistant, legal secretary, or paralegal Previous management, supervisory, or leadership experience Training and mentoring others in areas needing improvement Proficient in organizing and planning, analyzing and problem-solving Team building and cooperation Proficient in Microsoft Office suite; advanced skills in Outlook, Teams, Word and Excel. Advanced computer skills and ability to utilize litigation management software Knowledge of: Civil litigation procedures Federal and state judicial systems Claim procedures Principles of Insurance Medical terminology Insurance defense practice Insurance products and services Conflict/complaint resolution Skills and Ability to: Evaluate situations, facts and issues and draw accurate conclusions Skilled in judgment and decision-making, policy and/or procedure development Analyze and problem solve complex problems or process issues Communicate effectively with others in a work environment and with the public Establish and maintain effective working relationships with co-workers, internal clients and external parties Demonstrate superior client service Understand and communicate information regarding new processes and procedures Improve quality, cost, delivery, and productivity through continuous improvement activities Manage multiple priorities simultaneously with consistent, timely follow-up Work under pressure to meet deadlines III. Preferred Qualifications ABA Paralegal Certificate Two years previous experience in a similar position overseeing legal assistant /paralegal functions Association of Legal Administrator's designation Knowledge of ACG Claims, Legal, HR and Finance systems and processes IV. Work Environment Report in the Troy and Mt. Clemens office 2 days a week, and work from home 3 days a week. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. #LI-hybrid #LI-KT1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.