VP Deposit Operations

Be an active team manager to promote and support performance in all required functions of Deposit Operations in accordance with regulatory compliance guidelines and collaborate with others to develop/maintain processes to control activities in these areas across the Bank. Provide a clear vision and expectations to drive exceptional customer service, while managing staff and business processes in line with the Bank's strategic plans and priorities.

Foster a client-centric culture that promotes teamwork, mutual respect, and operational excellence, while supporting other processes/initiatives in Deposit Operations, as assigned. Embrace continuous improvement, striving to enhance processes, procedures and product offerings to our customer base.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and maintain subject matter expertise on all Deposit Operation functions. Lead, oversee and implementation of all directives, policies, procedures and changes in regulations pertaining to Deposit Operations. Continuously improve policies, procedures, and risk assessments - ensuring compliance with applicable state/federal regulations and industry rules/standards. Identify and implement controls to mitigate risk of new and/or existing products, solutions and services.
• Ensure strong internal controls are sustained, remaining vigilant to potential issues or fraudulent transactions and meeting all required deadlines. Drive efforts to develop, sustain, and continuously improve Deposit Operations processes across the Bank.
• Provide appropriate monitoring and verification of management reporting, as needed, working with the analytics team to update and create new reporting dashboards
• Serve as a resource and content expert for staff, providing them with guidance as needed, to deliver exceptional customer service, interacting with customers in a manner that fosters strong relationships, client retention, and business growth. Ensure the proper handling of client questions, issues, and disputes and are resolved in an excellent manner.
• Develop and manage Deposit Operations staff by setting goals, coaching, and providing feedback/encouragement to help colleagues grow professionally. Foster teamwork and cross-training of staff to support wires, payments and Deposit Operations functions and ensure the proper backup for personnel as necessary to expedite workflow.
• Manage the implementation of new product and service enhancements related to Deposits. Develop and maintain relationships by:
  
  
  
  • Facilitate internal coordination to support new products or changes to products
  • Monitoring upgrades and system change notifications
  • Create and maintain detailed project plans
  • Functioning as project liaison and workstream leader for deposit products, define business requests, coordinate testing functionality and ensure compliance with state and federal guidelines, communicating upgrades/changes with appropriate Bank staff.
  • Ensure launch activities are complete for new products and services.
  
  
  
  
• Oversee the IRA area ensuring all IRA accounts have proper documentations, well organized, fully compliant and in adherence with established Bank guidelines, policies and procedures.
• Assist L&D with proper training on IRAs and lunch and learn sessions
• Lead outage management by controlling the situation, working with vendors, and engaging others needed to communicate outage situations. This includes being available during off hours if outages occur. Resolve issues and problems by conferring with staff, management and other internal departments, and outside contacts as necessary.
• Build positive internal/external relationships through strong communications, problem solving, ownership, and follow-through.
• Assist with tracking and managing the Deposit Operations budget
• In partnership with our centralized Information Technology and Vendor Management groups, manage and monitor vendor activities/service-level agreements (SLAs) that support Deposit Operations
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Strong leadership abilities and experience in Deposit Operations and payments
• Highly motivated professional with the ability to handle multiple priorities and complete tasks/projects with stated deadlines
• Self-motivated with strong organizational and time management skills and work independently
• Superior customer service and problem-solving skills
• Attention to detail, and the capability and drive to identify, analyze, and solve problems collaboratively
• Demonstrated ability to foster teamwork and develop people.
• Commitment to promoting high ethical standards and behaviors, and maintaining a professional manner at all times
• Perform additional duties as requested/assigned within Deposit Operations
• Adapt and help others manage change
• Polished written and verbal communication skills; fluency in English
• Strong computer and technical skills
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
• Access to reliable transportation

EDUCATION & EXPERIENCE

• Bachelor's degree highly desired, or equivalent experience
• Five or more years of banking experience in a Deposit Operations and payment environment highly preferred
• A minimum of three years of supervisory experience
• Strong background in bank operating policies and procedures, banking regulations (state and federal), and uniform commercial code (UCC) including requirements related to Wire Transfer Operations

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment