Customer Service Representative
 Equiliem | |
 United States, Georgia, McDonough | |
 Nov 15, 2024 | |
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Job Description: The Customer Care Agent will proactively support and enhance the customer experience. The Customer Care Agent is empowered to make the best decision for each situation by thinking creatively and providing an experience where the customer is cared for.
Need a candidate ASAP Must haves: Professional/friendly demeanor Good verbal and written communication 1 year of Microsoft Office experience Customer facing experience 40 WPM for data entry purpose Interview process: Resume vetting 2 interviews process- 1st interview will be Teams-candidate must be prepared to be on in person video call (professional) 2nd interview in person at site Job Responsibilities Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs. Provide support to customers seeking assistance with delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process. Resolve customer concerns, including proper escalation channels. The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service. Proactively communicating potential service issues to customers and internal personnel will be necessary. Ability to engage directly with customers while quickly and efficiently providing excellent customer service in real time. Qualifications Equivalent combination of education/work experience Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere Can navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals Strong phone etiquette, verbal and written communication, active listening, and general business professional skills Problem-solving, creativity and attention to detail Process development & root-cause analysis skill set Effective conflict management skills while maintaining professional composure. Consumer Products Industry Experience a plus Comments for Suppliers: Onsite role Monday through Friday 7am to 4pm oor 8am to 5pm discussed during interview. 8 hours shift daily | |